Enrollment Coordinator

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Interwell Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $46M Series B on 2021-04

Healthcare Insurance • Wellness

Interwell Health is a value-based kidney care provider that partners with physicians to revolutionize healthcare. The company focuses on offering expertise, compassion, and innovative strategies to set high standards within the kidney care industry. Interwell Health aims to slow disease progression and reduce hospitalizations, resulting in improved health outcomes and lower care costs for patients and payers. It has achieved NCQA Population Health Program Accreditation for its comprehensive patient engagement program, Interwell 360. With a decade of experience, Interwell Health manages financial risks and patient needs through a dual approach of patient care and provider enablement. The company collaborates with nephrologists, primary care providers, and payers, supported by a vast network of clinical and non-clinical staff dedicated to patient health.

📋 Description

• Make outbound calls to contact referred members of contracted clients to engage and educate members on the CKD program and its benefits. • Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients’ needs and concerns. • Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality. • Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/ un-enrollment operations/processes. • Determine eligibility for related plan members to ensure compliance, and obtain missing information for enrollment completion.

🎯 Requirements

• Must be able to work Monday - Friday 10:00AM to 6:30 PM Central Time. • 2+ years of experience in patient support, customer service, call center, or sales • Strong track record of meeting performance goals • Excellent phone presence, including active listening and clear verbal communication • Clear and concise written communication • High school diploma or GED • Positive, compassionate, and tenacious professional approach; must be able to handle multiple tasks in a fast-paced environment.

🏖️ Benefits

• We care deeply about the people we serve. • We are better when we work together. • Humility is a source of our strength. • We bring joy to our work. • We deliver on our promises.