Senior Loan Counselor – Mortgage Services

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟠 Senior

🛋️ Counselor

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INTRUST Bank

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏦 Banking

💸 Finance

Banking • Finance

INTRUST Bank is a leading financial services provider in the Midwest, established in 1876, with assets exceeding $7 billion and a network of 40 banking centers across Kansas, Oklahoma, and Arkansas. The bank specializes in personal banking, business banking, and wealth management solutions, emphasizing exceptional service, quality products, and cutting-edge technology. With a commitment to fostering positive relationships with customers and employees alike, INTRUST Bank focuses on trust, respect, and community support as core values in its operations.

📋 Description

• Collect on loans that are 30 days or more past due • Proactively contact delinquent borrowers to reestablish payment patterns and reduce default progression • Negotiate and restructure repayment arrangements to cure delinquencies and avoid foreclosure • Review, negotiate, approve, calculate, establish, and monitor short-term repayment plans • Adhere to federal, state, investor, and insurer requirements governing collections and borrower communications • Collaborate with internal departments, external partners, and investor representatives • Complete investor tasks, provide updates, participate in conference calls, and contribute to portfolio performance reviews • Maintain knowledge of loss mitigation programs and retention and liquidation options • Assist borrowers with completing financial packages and submitting accurate documentation on time • Educate borrowers about delinquency, foreclosure, credit reporting, and bankruptcy consequences • Maintain accurate servicing system records, including notes, codes, default holds, and status updates • Establish one-time and recurring payment drafts • Review, instruct, and validate payment posting or reversal requests • Monitor and process suspense account queues • Manage departmental email inboxes and respond to inquiries • Conduct outbound and inbound borrower calls using manual and automated dialer systems • Secure and follow up on promises to pay • Perform skip tracing to obtain updated borrower contact information • Generate, review, and act on quality control reports and task lists • Provide backup support during high-volume periods or staffing shortages • Participate in training and departmental meetings • Support continuous improvement, special projects, audits, quality control initiatives, and cross-functional work

🎯 Requirements

• High school diploma (or equivalent) required • Knowledge of investor and insurer guidelines (Fannie Mae, Freddie Mac, FHLB, FHA/HUD, VA, USDA, and private investors) preferred • Previous experience in collections and related default loan servicing preferred • Experience with call center systems, auto dialers, and telephony platforms advantageous • Experience with ICE Mortgage Technology platforms, including MSP, highly preferred • Proficiency with Windows operating systems and Microsoft Office applications (Outlook, Word, Excel, Teams) required • Strong typing and data entry skills • Professional verbal and written communication skills • Excellent organizational, time management, critical thinking, and analytical skills • High degree of accuracy and attention to detail • Ability to prioritize tasks and meet deadlines • Ability to handle confidential and sensitive information responsibly • Effective negotiation, problem-solving, and solutions-oriented skills • Compliance with applicable regulations, internal controls, departmental procedures, and company policies • Ability to lift up to 20 pounds • Ability to sit at a computer desk for extended periods • Ability to perform repetitive computer mouse and keyboard tasks

🏖️ Benefits

• Remote work may be performed from a private home office • Indoor, climate-controlled office environment and/or home office, or a combination of both, at management’s discretion • Equal Opportunity / Affirmative Action Employer