Field Service Manager – 2nd Shift

🔥 13 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $118.1k - $188.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Coordinate all service-related activities within the assigned region • Manage and lead field-based direct reports and coordinate activities with customer-facing and back-office team members • Visit customers and team members in the field to coach and mentor employees • Reinforce strong customer relationships and identify opportunities to improve customer experience • Identify and attract talented employees • Coach and develop employees to improve impact and achieve potential • Create collaborative team environments built on trust, respect, and cooperation • Deliver consistent results and use data and metrics to track progress and business health • Communicate team performance to management through metrics • Monitor resource usage and recommend adjustments • Ensure team work meets quality standards, customer needs, and regulatory/contractual obligations • Ensure service contract obligations and commitments are met and the value of Intuitive Service is communicated to customers • Provide escalation support to resolve key account and customer issues • Ensure accurate documentation in customer, employee, and quality management systems • Collaborate with internal and external commercial and ecosystem partners • Work with Senior Field Service Leadership on process improvement projects to maximize efficiency, productivity, and performance

🎯 Requirements

• Bachelor’s Degree preferred in mechanical, biomedical, electronics engineering, or equivalent • 5 years hands-on field experience working as a field service representative • 3 years as a manager in the medical industry or equivalent preferred • Familiarity with hospital operating room protocols and anatomic terminology is a plus • Ability to multi-task and adapt to change without losing focus of priorities • Strong communication, influence, leadership, conflict management, and negotiation skills • Capable of working effectively in cross-functional project teams • Strong attention to detail, individual initiative, and sense of ownership • Ability to prioritize and manage multiple competing deadlines and tasks • Excellent written and verbal communication skills • Highly ethical, highly energetic character, with a desire to help customers • Proficient knowledge of computers and standard software applications • Ability to travel 50%–75% • May be subject to U.S. export controls, export licensing, or a Technology Control Plan • Current proof of vaccination against certain diseases, including COVID-19, may be required

🏖️ Benefits

• Remote work; employees will come onsite when requested by the leader • Base pay, incentives, benefits, and equity • Reasonable accommodations for qualified individuals with disabilities • Potential vaccination coverage/requirements for certain diseases, including COVID-19 • Equal employment opportunities and anti-discrimination protections