Chat & Email Support Agent

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $52.5k - $67.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Provide prompt, professional, and empathetic support to customers via chat and email channels • Resolve inquiries efficiently while maintaining a high standard of quality and customer care • Collaborate with internal teams to relay customer feedback and improve overall service delivery • Respond to customer inquiries through chat and email promptly and accurately • Diagnose and troubleshoot product or service issues, escalating complex cases when necessary • Maintain detailed records of customer interactions and resolutions in the support system • Follow company policies and procedures to ensure consistent and effective service • Assist in identifying trends and recurring issues to support continuous improvement initiatives • Communicate clearly and professionally, adapting tone and style to suit diverse customer needs • Manage multiple conversations simultaneously while maintaining attention to detail

🎯 Requirements

• Proven experience in customer support, preferably via chat and email channels • Strong written communication skills with excellent grammar and spelling • Ability to multitask and manage time efficiently in a fast-paced environment • Basic technical aptitude to understand and troubleshoot software-related inquiries • Familiarity with CRM or support ticket systems is a plus • Problem-solving mindset with a focus on customer satisfaction • Ability to work independently as well as part of a collaborative team • High school diploma or equivalent • Previous experience in a SaaS or technology company is preferred but not required • Comfortable using multiple communication platforms and digital tools

🏖️ Benefits

• Competitive salary with performance-based incentives • Comprehensive health, dental, and vision insurance plans • Flexible work hours and remote work options • Opportunities for professional growth and development • Supportive and inclusive company culture focused on employee well-being