Borrower Services / Account Resolution Specialist

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🕒 June 12

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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IonTuition

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

💳 Fintech

☁️ SaaS

Education • Fintech • SaaS

IonTuition is a company that provides specialized services in managing student loans and improving student outcomes through innovative education technology. They focus on default aversion, enrollment management, and private loan servicing, utilizing leading technology to help colleges and universities effectively support their students. With a commitment to quality service and a track record of success, IonTuition serves over 3. 8 million students and aims to enhance student repayment options while reducing institutional costs.

📋 Description

• Respond to written and verbal borrower inquiries regarding account status, payment history, account ownership, and servicing matters • Prepare and send correspondence related to account verification, payment history requests, payoff information, and account updates • Research and resolve borrower concerns in a timely and professional manner • Maintain accurate records of all borrower communications and account actions • Investigate consumer disputes received directly from borrowers and through credit reporting agencies • Review account documentation, payment records, and reporting history to determine dispute validity • Coordinate corrections and updates to credit bureau reporting when appropriate • Ensure all dispute investigations are completed within regulatory timelines • Review and process bankruptcy notifications and related legal documentation • Verify bankruptcy status through court records and approved resources • Update servicing systems and account records to reflect bankruptcy filings and status changes • Process requests for payment history verification and account verification • Research account information and provide accurate documentation to authorized parties • Validate account ownership, balances, and transaction history as needed • Review and process borrower name change requests and supporting documentation • Maintain documentation and audit trails for all account changes • Review and validate Power of Attorney documents for completeness and acceptability • Ensure compliance with company policies and applicable regulations regarding third-party authorization • Maintain compliance with federal, state, and company servicing regulations

🎯 Requirements

• High school or equivalent • 1-3 years corporate administration, accounting, or borrower services experience • Strong understanding of consumer account servicing practices and regulatory requirements • Knowledge of Fair Credit Reporting Act (FCRA), bankruptcy procedures, and consumer finance regulations preferred • Excellent written and verbal communication skills • Strong analytical and problem-solving abilities • Exceptional attention to detail and organizational skills • Ability to handle sensitive and confidential information with discretion • Proficiency with Microsoft Office and servicing/account management systems • Ability to manage multiple priorities in a fast-paced environment • Ability to maintain a quiet, distraction-free work from home environment • Occasional local travel to in-person meetings

🏖️ Benefits

• Medical Benefits through BCBS • Dental Benefits through DeltaDental • Vision Benefits through DeltaVision • Flexible Spending Account • Short and Long term disability • Life Insurance • 401(k) • Advancement opportunities • Work from home • Company provided equipment