Implementation Engineer I

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🔥 0 minutes ago

🦌 Connecticut, New Jersey, +5 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $34 - $37 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 0%

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IPA™

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏭 Manufacturing

☁️ SaaS

Healthcare • Manufacturing • SaaS

IPA is the leading manufacturer of linen, scrub, and specialty uniform management solutions. The company produces secure, automated dispensing and receiving machines (alEx, vendEx, scrubEx) and offers a web-based linen management software called clariFy that provides real-time utilization and inventory data. IPA also provides preventative maintenance and service plans (coverCare) and positions its solutions for hospitals, laundries, government (VA/DOD) and other industries to improve efficiency, support infection control, ensure PPE/scrub availability, and reduce replacement and processing costs.

📋 Description

• Execute onsite installations by uncrating, transporting, and positioning equipment • Connect power and data, program, network, and power up systems • Introduce nurses, physicians, and administrators to new equipment and processes • Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting • Troubleshoot and resolve hardware, software, firmware, and networking issues during implementations and escalated service calls • Perform system administration tasks, including Clearview software installation and configuration • Execute preventative maintenance visits • Send daily progress emails, escalate issues, and document cases accurately in Salesforce • Manage travel and expenses while traveling approximately 80% of the time • Anticipate implementation challenges and share lessons learned • Partner with Project Management, Sales, and Engineering to deliver a seamless customer experience

🎯 Requirements

• Associate's degree or equivalent from a two-year college or technical school preferred • Previous field technician experience is ideal • Familiarity troubleshooting mechanical, electrical, and networking issues • Ability to travel at least 80% of the time • Ability to work independently from a home office • Ability to lift a minimum of 100 lbs. • Ability to perform regular pushing, pulling, stooping, bending, and lifting • Valid driver's license • Ability to maintain immunizations required for hospital site access • Working knowledge of Microsoft Office • Ability to troubleshoot hardware, software, firmware, and networking issues • Proficiency with wiring, soldering, hand tools, multimeters, and oscilloscopes • Foundational Linux knowledge • Clearview software installation and configuration knowledge • Salesforce experience is a plus but not required • Strong communication and service-oriented skills

🏖️ Benefits

• Annual Performance Bonus • Competitive compensation and a comprehensive benefits package • Generous paid time off and company holidays • Comprehensive healthcare coverage including medical, dental, vision, and Telemedicine • Health Savings Account (HSA) with company contributions • Optional FSA plans • Company-paid life and disability insurance • 401(k) with company match • Employee Stock Purchase Plan (ESPP) • Tuition reimbursement • Paid parental leave • Professional development and career growth • Team training and supervision responsibilities pathway to Implementation Engineer II • Work from a home office