Care Manager – Patient Support Call Center

🕒 August 31

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Contact insurance companies to obtain eligibility information • Perform benefit investigations and check copay assistance, prior authorization, and appeal status • Contact patients and providers to evaluate eligibility for assistance programs and adherence support • Perform outbound calls and accurately document information • Answer inbound calls and assist customers with pharmacy-related services • Maintain professional, efficient, courteous, and friendly communications • Support prior authorizations and appeals • Assist patients with enrollment in manufacturer and nonprofit copay assistance programs • Maintain job knowledge through education and training • Meet program quality standards and KPI requirements • Report adverse drug events according to program policy and guidelines • Adhere to HIPAA guidelines • May assist with onboarding new employees

🎯 Requirements

• High School Diploma or equivalent • Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience • Previous data entry experience (minimum three months) • Ability to type 30 wpm or more • High attention to detail • Computer proficiency, including navigating multiple tabs, monitors, and applications • Advanced knowledge of Microsoft Suite programs, including Teams, Word, Excel, and Outlook • Experience with soft phone systems such as WebEx, Mitel, or Shoretel • Exceptional written and verbal communication skills • Ability to work in a virtual team environment and remain available and responsive during working hours • Excellent follow-through • Must have a private, distraction-free workspace to adhere to HIPAA guidelines • Workspace must include internet plug-in accessibility; Wi-Fi connectivity is not permitted • Must reside in the country where the job is posted • Bilingual Spanish-English preferred • Previous Patient Support Services (Hub) experience preferred • Previous healthcare customer service experience preferred

🏖️ Benefits

• Educational opportunities and training activities • Remote work arrangement • Flexible 8-hour shift between 8am–8pm EST • Private workspace requirement supports HIPAA-compliant remote work • Potential incentive plans, bonuses, and/or other compensation • Health and welfare and/or other benefits may be offered