Care Manager – Patient Support Call Center

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Contact insurance companies to obtain correct eligibility information • Perform benefit investigations and copay assistance • Check prior authorization and/or appeal status • Directly contact patients and/or providers to evaluate eligibility for assistance programs and adherence support • Perform outbound calls and accurately document information • Answer inbound calls and assist customers with pharmacy-related services • Maintain professional, efficient, courteous, and friendly communications • Contact insurance companies for benefit investigation and coverage eligibility • Provide prior authorizations and appeals support • Assist patients with enrollment in manufacturer and nonprofit organization copay assistance programs • Update job knowledge through educational opportunities and training activities • Work efficiently individually and within a team • Maintain and improve quality results by adhering to standards, guidelines, and program KPIs • Report ADEs according to program policy and guidelines • Adhere to HIPAA guidelines • May assist with onboarding new employees

🎯 Requirements

• High School Diploma or equivalent • Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience • Previous data entry experience (minimum three months) • Ability to type 30wpm+ • High attention to detail • Computer savvy, including navigating multiple computer tabs, monitors, and applications • Advanced knowledge of Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.) • Exceptional written and verbal communication skills • Ability to work in a virtual team environment and be available and responsive during working hours • Excellent follow through • Private workspace free of distraction to adhere to HIPAA compliance/guidelines • Workspace with internet plug-in accessibility; Wi-Fi connectivity is not permitted • Must reside in the country where the job is posted

🏖️ Benefits

• Educational opportunities and training activities • Potential incentive plans, bonuses, and/or other forms of compensation • Health and welfare benefits • Remote work arrangement • Flexible shift availability between 8am–8pm EST