Pharmacy Tech Support, Call Center Rep

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🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌶️ New Mexico – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Provide initial support for customer requests via telephone, email, fax, or other available contact methods • Quickly assess user issues and provide first-level support for problem resolution • Document information specific to resolutions • Escalate unresolved issues promptly to the appropriate area • Recognize operational challenges and suggest recommendations to management • Field requests from patients, pharmacies, and medical professionals using an Opus Health program • Handle card activation, program eligibility, program benefit explanations, and submission rejection explanations/troubleshooting • Provide payment assistance solutions such as co-pay cards or vouchers

🎯 Requirements

• High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required; 3+ years preferred • Experience in medical claim processing is a plus • Bi-lingual (English/Spanish) is a plus • Ability to work 40 hours per week • Availability for one of the listed shifts: 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm ET, or 11:00 am EST–8:00 pm EST • Ability to work under moderate supervision

🏖️ Benefits

• 100% remote (work from home—WFH) • Opportunity to be converted to an IQVIA full-time employee • Incentive plans, bonuses, and/or other forms of compensation may be offered • Health and welfare benefits may be offered • Diverse and inclusive corporate culture • Equal opportunity employer