Pharmacy Tech Support – Call Center Representative

🔥 3 hours ago

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Provide payment assistance solutions such as co-pay cards or vouchers • Serve as the primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program • Provide initial support via telephone, email, fax, or other available contact methods • Assess user issues and provide first-level problem resolution • Document resolution-specific information • Escalate unresolved issues to the appropriate area • Recognize operational challenges and suggest recommendations to management

🎯 Requirements

• High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required; 3+ years preferred • Experience in medical claim processing is a plus • Bi-lingual (English/Spanish) is a plus • Ability to work 40 hours per week • Ability to work an offered schedule from 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm ET, or 11:00 am EST–8:00 pm EST • Work under moderate supervision

🏖️ Benefits

• Opportunity to be converted to an IQVIA full-time employee • Incentive plans, bonuses, and/or other forms of compensation may be offered • Health and welfare benefits may be offered • Equal opportunity employer • Diverse corporate culture celebrating and rewarding teamwork and inclusiveness