Pharmacy Technician Support – Call Center Representative

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🏈 Ohio, Pennsylvania, +1 more states – Remote

🏈 Ohio – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center • Quickly assess users’ issues and provide first-level support for problem resolution • Document information specific to the resolution • Escalate unresolved issues expeditiously to the appropriate area • Recognize operational challenges and suggest recommendations to management as necessary • Field requests involving card activation, program eligibility, program benefit explanations, and troubleshooting submission rejections • Provide payment assistance solutions such as co-pay cards or vouchers • Work 40 hours per week on an available ET shift

🎯 Requirements

• High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required; 3+ years preferred • Experience in medical claim processing is a plus • Bi-lingual (English/Spanish) is a plus • Ability to work 40 hours per week • Ability to work an 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm ET, or 11:00 am–8:00 pm EST shift • Ability to provide support under moderate supervision

🏖️ Benefits

• Opportunity to be converted to an IQVIA full-time employee • Incentive plans, bonuses, and/or other forms of compensation may be offered • Health and welfare benefits may be offered • Equal opportunity employer • Diverse corporate culture emphasizing teamwork and inclusiveness