Telemedicine Care Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Iris Telehealth

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Series B on 2022-04

Consulting • Insurance • Healthcare

Iris Telehealth is a leading provider of telepsychiatry services, offering virtual and on-demand behavioral health care to community mental health centers, health systems, and clinics across the United States. The company aims to extend mental health services to the masses by providing timely, quality-focused care through telehealth solutions. Iris Telehealth is dedicated to improving patient outcomes, reducing wait times, and optimizing the operational success of behavioral health strategies with the use of AI-enabled insights and a network of high-quality psychiatrists and clinicians. Accredited by the Joint Commission, Iris Telehealth partners with healthcare organizations to deliver sustainable telepsychiatry services that cater to patients across various levels of acuity and types of diagnoses.

📋 Description

• Schedule patients for virtual visits by coordinating with partner hospital staff • Call hospital staff to schedule new and follow-up video appointments and consults • Answer incoming calls and use hold when multiple calls arrive • Communicate schedules to on-call clinicians via text message • Maintain scheduling software with minimal errors • Provide friendly, helpful, and welcoming service on all calls • Plan and implement coordination of patient care • Provide basic technical support to hospital staff • Troubleshoot technical issues and anticipate scheduling conflicts • Serve as a trusted resource for hospital partners and help improve coordination processes • Perform other tasks as needed

🎯 Requirements

• 1–2 years of customer service, reception, or call center experience; demonstrated skills and readiness to take ownership may substitute for a specific number of years • Experience using communication software • Demonstrated interest in healthcare, customer service, or call center work • Proven track record in customer service • Ability to work with minimal supervision • Ability to multitask with Appointments Plus, Phone, Glip, Teams, video conferencing software, and EMRs • Experience in a fast-paced, high-pressure environment while maintaining a friendly personality • Excellent decision-making, communication, and organizational skills • Ability to perform multiple tasks in a busy, ever-changing environment • Technical proficiency with EMR or other healthcare software experience preferred • Background in healthcare preferred • Authorization to work for any employer in the United States • Ability to work Tuesday–Saturday, 10:45 PM–7:15 AM Central Time • Willingness to undergo a background check

🏖️ Benefits

• Highly competitive compensation including annual bonus and incentive stock options • Generous PTO policy • 100% of the premium cost of healthcare for you and 75% for your dependents • $50/month gym membership allowance • $50/month cell phone bill allowance • $50/month books allowance • 100% employer-paid life insurance coverage • 401k Plan with company match • Paid parental leave • Optional short-term and long-term disability insurance

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