Strategic Account Director

Job not on LinkedIn

🕒 November 24, 2025

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Ironmark

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1955

🤝 B2B

📱 Media

💰 Series unknown on 2022-07

B2B • Media

Ironmark is a full-service integrated marketing and fulfillment firm that combines data-driven digital and physical marketing to simplify customer engagement and deliver measurable results. The company provides services including predictive analytics, multi-location and privacy-compliant communications, digital advertising, direct mail, commercial and large-format print, branded merchandise, web and technical development, warehouse and shipping, and event logistics—serving automotive dealers, franchises, financial and healthcare clients. Ironmark positions itself as a single partner for strategy through execution, bridging physical and digital channels to streamline marketing operations.

📋 Description

• Accountable for the profitability and contractual obligations for all accounts assigned to you for direction • Act as second Point-of-Contact for those clients assigned to you for direction, to ensure timely execution of client contractual obligations, services and deliverables - addressing any account escalations and being proactive in identifying potential needs for problem-solving • Accountable for your assigned clients engagements to remain in scope and stay diligent in monitoring for time applied and expenses across the agency for your client engagements • Proven success in retaining and growing existing and new enterprise accounts across a variety of industries, aligning outcomes with client business goals and through cross-sell and upsell of Ironmark services • Responsible for coaching Account Managers through the representation of the client within internal decisions on strategy and tactical optimizations • Resolve client communication, scope, concerns with a “soft front, strong back” approach independent of the VP Strategic Account Management, wherever possible • Demonstrate the ability to seek guidance on these conversations and present options of resolutions through critical thinking • Review and analyze data on a monthly, quarterly, and annual basis to guide decisions on optimizations and strategy pivots required to meet and exceed our client’s goals and expectations • Present the work of the Ironmark team to senior leadership of the agency and Ironmark executives • Own the oversight of expenses, PO creation and reconciliation of the client work and contractual budget, including the overall expected client margin • Act as a direct supervisor to 1 - 4 Account Managers, assisting in their client growth strategies and providing coaching to those AMs to become stronger leaders within the agency • Stay current and up to date with the digital marketing industry and technology trends and any required certifications based on your role and the clients you support

🎯 Requirements

• Bachelor’s degree in marketing or a related field • Agency experience of 2+ years client-facing and managing multiple accounts • Clear understanding and demonstration of successfully creating, implementing and directing strategies for a minimum of 75% of the following: • Content marketing for websites, blogs and social SEO • Web Design • Email marketing • Social media advertising • Programmatic & Display advertising • Google Adwords • Web Analytics • Digital marketing analytics • Event Marketing • Demonstrated ability to resolve client escalations and problems and lead difficult conversations around scope creep, budgeting and deliverables as needed • Demonstrated ability to be proactive and diligent in channel optimizations • Ability to motivate and hold team members accountable for their work - both deadlines and quality • Excellent written, verbal and presentation skills • Effective time-management with the ability to delegate to others, prioritize your tasks as well as others, as they pertain to client work • An unrelenting passion for marketing and client success and ability to embrace change • Ideal Additional Requirements • Franchisee and / or multi-location experience • Understanding of combined digital and print marketing campaigns and the strategies that make them effective • Background and experience with pharmaceutical marketing

🏖️ Benefits

• This is a Remote Position