Client Executive – Commercial Lines, Middle Market

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🕒 May 14

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Ironside Insurance Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

⚕️ Healthcare Insurance

Healthcare Insurance

Ironside Insurance Group is a leading insurance agency founded in 2012, located in Boston's financial district. The company specializes in both personal and business insurance solutions, offering a wide array of products such as home, auto, flood, umbrella, and life insurance for individuals, as well as commercial property, general and professional liability, workers compensation, and cyber liability for businesses. Ironside is known for its strong client relationships built on honesty and integrity, and prides itself on fast response times and a reputation for excellent customer service. As an independent agent, they work with various leading insurance carriers to provide tailored coverage that meets clients' needs.

📋 Description

• Collaborate on Middle Market service strategy and client experience for largest, VIP clients. • Lead renewal planning, including exposure review, timeline management, carrier strategy, proposal development, and client presentations. • Work with producers to retain and grow key accounts, while providing leadership in industry specialty education and growth. • Review coverage programs and identify gaps, improvements, and account-rounding opportunities. • Coordinate with client managers to ensure service work, documentation, certificates, endorsements, audits, and policy checking are handled accurately. • Build strong relationships with carriers and advocate for clients during marketing, underwriting, claims, and renewal negotiations. • Help manage complex service issues, coverage questions, claims concerns, billing problems, and client escalations. • Support and mentor internal team members as Ironside continues building a polished, proactive commercial service model.

🎯 Requirements

• At least five years direct commercial insurance experience in an independent agency or brokerage environment, managing larger, more complex commercial accounts. • Property & Casualty license required, specialty designations and CPCU or CIC preferred. • Strong technical knowledge of property, general liability, commercial auto, umbrella/excess, workers compensation, builders risk, professional liability, management liability, and related coverages. • Strong understanding of carrier appetites, submission quality, underwriting questions, and coverage negotiation. • Experience with real estate, construction, advanced industries, life science and loss sensitive & captive programs a plus. • Ability to lead renewal strategy, not just react to renewal terms. • Confidence communicating with business owners, real estate operators, developers, controllers, CFOs, underwriters, and producers.

🏖️ Benefits

• Competitive compensation package including base salary • Performance-based increases and bonus opportunities • 401k with up to a 4% company match (after 90 days) • Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents • Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside • Generous flexible time off plan as well as paid holidays • Parental leave • 100% remote work environment, providing necessary equipment to help create your ideal workspace