Senior Implementation Consultant

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 6%

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Irth Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

☁️ SaaS

⚡ Energy

📡 Telecommunications

💰 Private Equity Round on 2015-07

SaaS • Energy • Telecommunications

Irth Solutions is a market-leading provider of a SaaS platform focused on enhancing resilience and reducing risk in the management of critical network infrastructure. Their solutions are trusted by energy, utility, and telecom companies across the U. S. and Canada, offering capabilities in damage prevention, training, asset inspections, land management, and 811 ticket management. By leveraging business intelligence, analytics, and geospatial data, Irth Solutions provides comprehensive situational awareness to proactively manage and mitigate risks in network infrastructure. The acquisition of OneBridge Solutions enhances their asset performance management offerings.

📋 Description

• Lead end-to-end software implementation projects from requirements gathering through deployment and ongoing support • Meet with clients to collect information and data needed to configure and customize solutions • Facilitate business-requirement sessions and recommend optimal solutions • Analyze as-is business processes and translate them into to-be processes within Irth products • Identify process, product, and functionality gaps and recommend enhancements • Customize and configure software systems based on client requirements • Serve as the subject matter expert for assigned implementation projects • Ensure projects meet established KPIs, timelines, and budgets • Lead client configuration using a Train-the-Trainer approach • Demonstrate system functionality and provide training, troubleshooting, and implementation support • Work with Project Managers to plan and control multiple project initiatives • Participate in project meetings and maintain status reporting and implementation documentation • Coordinate client enhancements with product and development teams • Translate business requirements into user stories, technical designs, development sprints, and actionable deliverables • Coordinate User Acceptance Testing and facilitate client sign-off • Review product content for accuracy and alignment with business intent • Manage customer relationships, identify implementation risks, and ensure ongoing communication and support

🎯 Requirements

• Strong independent decision-making, organizational, planning, and problem-solving skills • Strong technical acumen with understanding of software development practices, processes, and procedures • Ability to identify opportunities for process, product, and operational improvement • Commercial awareness and business acumen • Excellent written and verbal communication skills • Ability to manage multiple priorities and deadlines • Ability to translate business requirements into clear technical specifications and communicate technical changes to development teams • Minimum of 3 years of relevant professional experience, or 5–7 years of relevant experience in lieu of a degree • Experience working directly with customers in software implementation or delivery environments • Ability to learn new concepts, software products, and technologies quickly • Ability to build and maintain productive relationships with customers, technical teams, and internal stakeholders • Ability to work independently and collaborate with cross-functional teams • Willingness and ability to work during U.S. Eastern Time business hours daily • Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experience in lieu of a formal degree

🏖️ Benefits

• Competitive compensation with a base salary commensurate with experience, plus uncapped commission / OTE • Medical, dental, and vision insurance options • 401(k) plan with company match • Flexible PTO policy plus company-paid holidays • Life insurance • Pet insurance • Employee discounts and perks programs • One-time work-from-home stipend • Team events including monthly company lunches, volunteer outings, and quarterly gatherings • Complimentary snacks, beverages, and coffee at the Columbus, Ohio office for hybrid employees