Senior Project Manager

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🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $120k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

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Irth Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

☁️ SaaS

⚡ Energy

📡 Telecommunications

💰 Private Equity Round on 2015-07

SaaS • Energy • Telecommunications

Irth Solutions is a market-leading provider of a SaaS platform focused on enhancing resilience and reducing risk in the management of critical network infrastructure. Their solutions are trusted by energy, utility, and telecom companies across the U. S. and Canada, offering capabilities in damage prevention, training, asset inspections, land management, and 811 ticket management. By leveraging business intelligence, analytics, and geospatial data, Irth Solutions provides comprehensive situational awareness to proactively manage and mitigate risks in network infrastructure. The acquisition of OneBridge Solutions enhances their asset performance management offerings.

📋 Description

• Lead and manage complex projects and programs supporting successful customer implementation, deployment, and adoption of Irth's software platform • Develop and manage project plans, timelines, deliverables, budgets, resources, and success metrics • Monitor project progress, identify risks and issues, and execute mitigation and resolution plans • Communicate project status, risks, dependencies, changes, and progress to customers and internal stakeholders • Serve as the primary liaison between Irth customers and internal teams • Manage customer expectations and relationships throughout the project lifecycle • Coordinate cross-functional resources and identify additional resources needed for implementation and customer issues • Manage changes to project scope, schedules, and costs using project management and change-control practices • Ensure deliverables, SOPs, internal processes, and client-facing documentation remain accurate and aligned with company objectives • Track project outcomes, ROI, and customer success metrics • Identify opportunities to improve project delivery, customer experience, and internal processes • Drive projects through successful completion and achievement of customer business outcomes

🎯 Requirements

• 12+ years of experience managing customer-facing software implementation projects, preferably within Professional Services at a software or SaaS company • Experience partnering with external customers and cross-functional teams including Sales, Engineering, and Product Management • Excellent customer engagement, presentation, written, and verbal communication skills • Strong organizational, multitasking, and project prioritization abilities • Experience managing multiple projects, priorities, and resources simultaneously • Experience managing customer escalations at all organizational levels, including executive stakeholders • Strong understanding of project financials, including revenue, costs, budgets, profitability, and margins • Strong knowledge of project management methodologies, tools, and industry best practices • Experience developing, implementing, maintaining, and following repeatable project management processes and methodologies • Ability to identify risks, resolve issues, manage dependencies, and drive successful project outcomes • Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, Business, Project Management, or a related field, or equivalent professional experience • Preferred: experience in the Oil & Gas industry or broader Energy sector • Preferred: experience with contract locators or related field-service stakeholders • Preferred: experience managing complex Energy-sector stakeholder relationships • Preferred: familiarity with enterprise software implementations and platforms supporting field operations or infrastructure management

🏖️ Benefits

• Competitive salary and comprehensive benefits • Medical, dental, and vision insurance options • 401(k) plan with company match • Flexible PTO policy plus company-paid holidays • Life insurance and pet insurance • Access to employee discounts and perks programs • A generous one-time work-from-home stipend • Team events and opportunities to connect, including monthly company lunches, volunteer outings, and quarterly gatherings • Complimentary snacks, beverages, and coffee at the Columbus, Ohio office for hybrid employees