Service Desk Technician I

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iT1

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🏢 Enterprise

Enterprise • IT Services • Cloud Services

iT1 is a global, full-service technology solution provider headquartered in Tempe, AZ. It specializes in delivering advanced IT solutions such as cloud services, cybersecurity, communications, and collaboration infrastructure. The company offers a comprehensive portfolio of services, including IT configuration, IT monitoring, and management to commercial, healthcare, nonprofit, public sector, and government industries. With extensive expertise in Microsoft tools, iT1 helps organizations optimize operations and enhance their IT investments through professional and managed services.

📋 Description

• Provides support via phone, e-mail and chat to employees of corporate clients. • Assists users in troubleshooting Outlook. • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11). • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). • Provides support for mobile devices including configuration and email sync. • Handles 50-60 issues per day efficiently and appropriately. • Maintains regular and punctual attendance. • Utilizes Active Directory database to reset network passwords. • Assists users in adding and changing network printers. • Provides technical support for VPN connectivity issues. • Controls user’s computers utilizing remote access tools. • Troubleshoots remote access connectivity problems. • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with client service expectations.

🎯 Requirements

• 1-3 years’ experience in call center or service desk environment. • Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11 • Office 365 Support • User creations/terminations (tasks/requests) • End-user self-service tools • Cloud support – multiple device data syncing • AutoTask or other ticketing systems • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. • Internet Service Provider (ISP), Cable Modem, and Internet Support. • Effective troubleshooting and documentation skills • Experience navigating a knowledgebase. • Proficient use of Microsoft Office applications • IT troubleshooting • Strong organization, time management, and prioritizing skills • Completed High School Diploma/GED

🏖️ Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance • Leave and Holidays: Paid Vacation, Paid Holidays • Retirement: 401K Plan with company match (eligible after 1 year of employment) • In-house fitness center