Data Analyst V

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📉 Data Analyst

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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itD

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

itD is a technology and software development consultancy that partners with enterprise clients to design and deliver next-generation digital experiences, transform technology operations, and convert data into competitive advantage. The firm provides outcome-driven services including AI strategy and integration, data engineering and analytics, enterprise search and personalization, DevOps and cloud-native software engineering, managed services, change management, quality assurance, and digital accessibility. itD focuses on rapid, practical delivery for B2B and enterprise customers, blending full-service consultancy experience with specialized engineering agility.

📋 Description

• Analyze large, complex datasets using SQL, Python or R, and statistical techniques to identify customer experience trends, pain points, and opportunities for improvement • Synthesize customer signals from surveys, digital analytics, behavioral data, operational metrics, and customer support interactions across the end-to-end customer journey • Apply statistical modeling, predictive analytics, machine learning, and natural language processing to customer support conversations, transcripts, and tickets • Develop customer segmentation and clustering models to identify common customer issues and recommend targeted solutions • Integrate customer feedback with transactional, operational, and behavioral data to identify drivers of customer satisfaction and business outcomes • Design, test, and launch customer experience and support metric scorecards to track KPIs and evaluate performance • Leverage Generative AI tools, large language models, and AI agents to automate analysis, clean datasets, generate visualizations, and streamline workflows • Quantify business impact and ROI of customer experience initiatives • Communicate analytical findings through reports and presentations, influencing stakeholders and driving corrective actions • Attend internal practice community meetings and collaborate on industry thought leadership • Complete client case studies and learning materials, including blogs and media materials • Build materials for the Digital Transformation practice • Attend internal networking events and work with leadership on career fast-track opportunities

🎯 Requirements

• Bachelor's degree in Analytics, Statistics, Mathematics, Computer Science, Data Science, Engineering, or a related field required • 8+ years of experience in data analytics, data science, or a related field • 2+ years of experience in customer experience, customer support, customer insights analytics, or marketing analytics • Strong SQL programming skills and proficiency in Python or R • Proficiency in statistical analysis techniques, including correlation analysis, multivariate regression, and feature-importance methods • Experience with predictive analytics, machine learning, or AI techniques • Working knowledge of AI-powered analytical tools and Generative AI technologies, including LLMs and AI agents • Ability to translate complex data from multiple sources into clear, actionable insights tailored to stakeholder needs • Demonstrated ability to collaborate with cross-functional teams and communicate technical findings to non-technical audiences • Candidates must be able to work Central or Pacific Time hours • Direct W2 candidacy required; sponsorship is not offered

🏖️ Benefits

• Comprehensive medical benefits • Dental insurance • Vision insurance • Life insurance • 401(k) plan • 401(k) matching • Paid holidays • Networking and career learning and development programs • Potential for contract extension or conversion

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