Data Analyst – Customer Analytics

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $85k - $90.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Lead end-to-end analytics workstreams for assigned GXG customer engagements, from requirements definition through delivery, insight communication, and optimization recommendations • Design, build, and maintain measurement frameworks defining KPIs, success metrics, and performance benchmarks for government digital communication programs • Lead architecture, development, and optimization of dashboards and reporting solutions integrating multiple data sources • Own data accuracy, reliability, and governance for workstream-level reporting outputs • Define, document, and champion analytics standards, reporting methodologies, and data governance practices • Make independent analytical and methodological decisions regarding approaches, metrics frameworks, visualization strategies, and tool architectures • Author and maintain SOPs, analytics playbooks, reporting specifications, and knowledge-base documentation • Serve as primary analytics contact for assigned customer engagements • Lead requirements-gathering sessions and present data-driven findings and strategic recommendations to technical and non-technical audiences, including government stakeholders • Mentor and coach junior analysts on SQL, data visualization, measurement strategy, and analytics best practices • Conduct structured peer reviews and quality assurance of team deliverables • Investigate, analyze root causes, and resolve data quality and consistency issues • Establish preventive controls and documentation standards to reduce recurring errors • Identify, evaluate, and introduce emerging analytics approaches, AI-enabled tools, and productivity technologies • Lead research and proof-of-concept efforts to advance analytical capabilities • Lead analytics-related Agile ceremonies, including sprint planning, backlog refinement, retrospectives, and stand-ups • Define and track analytics acceptance criteria and delivery milestones • Identify opportunities where data can improve customer program outcomes and service delivery • Present evidence-based recommendations influencing customer measurement strategy

🎯 Requirements

• 4–6 years of experience in a data analyst, analytics engineer, digital analyst, or reporting analyst role in a professional services, agency, or technology environment • Demonstrated ownership of analytics workstreams, measurement frameworks, or reporting infrastructure, leading deliverables end-to-end • Advanced SQL skills, including complex query design and multi-source data environments • Expert-level proficiency in at least one major BI platform: QuickSight, Tableau, Power BI, or Looker • Experience designing measurement strategies or analytics frameworks, including KPI definition and performance benchmarking • Experience communicating analytical findings and recommendations to senior or executive-level stakeholders, including government clients • Experience working across digital channels including email, web, surveys, CRM, and social, with cross-channel measurement design • Experience mentoring or coaching junior analysts or reporting contributors, including structured peer review or quality assurance • Experience with AI-assisted analytics tools and productivity platforms, used responsibly within data governance requirements • Experience working within Agile/Scrum delivery frameworks in an analytics or data context • Bachelor's degree in Analytics, Data Science, Statistics, Information Systems, Marketing, Business, or a related field, or equivalent practical experience • Responsible for preserving the confidentiality, integrity, and availability of Granicus information assets • Responsible for ensuring data privacy and completing required privacy training • Preferred: experience in a digital agency, GovTech, or government-customer-facing analytics environment • Preferred: familiarity with government digital communications programs

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days • Work From Home Reimbursement • Multiple Health Plan Options, including a 100% employer-paid plan • Employer HSA Contributions when enrolled in a High-Deductible Health Plan • Fitness Reimbursement Program • On-Demand Mental Health Support, including Headspace and other wellness tools • Paid Parental Leave for birthing and non-birthing parents • Traditional & Roth 401(k) with a generous company match • Life & AD&D Insurance with 100% employer-paid coverage • Online Learning Platforms • Competitive Salary & Bonuses • Remote work in a remote-first company • Employee Resource Groups • Coffee with Mark sessions • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more • Special guests discussing issues impacting employees

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