Senior ServiceNow ITOM/ITAM Developer

🔥 1 hour ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Own the hands-on technical delivery of Workstream 1 — CMDB Stabilization & Governance (the lead workstream), including: Comprehensive CMDB data-quality assessment and remediation baseline across CI classes and relationship data • Remediation of ITSM-critical CI classes through data correction, reconciliation, and alignment with HAM/SAM data sources • Rebuild and alignment of service models for priority business and IT services using CSDM standards and stakeholder validation • Alignment of CIs to ITSM processes and establishment of a CMDB governance framework • Lead Workstream 2 — SAM Pro (ITAM) re-deployment, including: Detailed assessment of the failed SAM Pro deployment and analysis of existing SAM architecture, dependencies, and deployment • A phased SAM implementation plan and re-deploy aligned to stakeholder priorities and CMDB dependencies • Establishment of SAM governance processes and normalization of software/publisher data against the CMDB • Support Workstream 3 — ITSM Process Automation & Operational Efficiency, including: Assessment and optimization of incident management workflows, routing logic, SLA configurations, and escalation processes • Integration of Incident, Problem, and Change Management and evaluation of Integration Hub utilization • Definition and prioritization of automation use cases and operational efficiency recommendations • Support Workstream 4 — Platform Governance, including the platform-health dashboard (single-view for leadership with 5 core KPIs), process-owner assignments, and the quarterly OKR framework • Establish ServiceNow development and configuration standards and hands-on build the most complex components — business rules, script includes, transform maps, IntegrationHub/Flow Designer automations, and Discovery/Service Mapping configuration • Reconcile CMDB data against HAM/SAM and other authoritative sources and maintain data integrity over time • Partner with iTech AG Business Process Consultants and the client’s platform owners on process alignment and technical governance • Participate in Agile / Now Create ceremonies — sprint planning, backlog refinement, demos, and retrospectives — and contribute to technical documentation each sprint • Lead code and design reviews, enforce ServiceNow platform best practices, and mentor other developers on the engagement • Support platform upgrades, patching, and performance optimization, and troubleshoot and resolve defects and production support requests • Operate within the restricted federal environment (Dev/Test cloned from Production, limited Production access) and submit weekly time reporting

🎯 Requirements

• 6+ years of hands-on ServiceNow development experience • 3+ years of hands-on ITOM experience (CMDB, Discovery, Service Mapping, CSDM) • Proven experience remediating enterprise CMDBs end-to-end, including: Data-quality assessment and remediation baselines across CI classes and relationships • CI class remediation, reconciliation, and dependency/relationship modeling • CSDM-aligned service model rebuild and validation • Hands-on ServiceNow SAM Pro (ITAM) implementation experience, including diagnosing and recovering a stalled or failed deployment, normalization, and reconciliation • Strong ServiceNow scripting and configuration skills — JavaScript, Glide APIs, Script Includes, business rules, UI policies, transform maps/import sets, and Flow Designer • Experience designing and building integrations using IntegrationHub and REST/SOAP APIs • Experience integrating and optimizing ITSM processes (Incident, Problem, Change) and building operational dashboards/KPIs • Experience working in Agile delivery environments (ServiceNow Now Create methodology a plus) • Strong analytical, troubleshooting, and problem-solving skills.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options