ServiceNow Business Systems Analyst

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💼 Consulting

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Support a federal client by translating IT, HR, and business needs into ServiceNow requirements • Lead requirements, user research, acceptance testing, training, and change activities on a nine-person Agile team • Gather, document, and validate requirements with OJP stakeholders across HRSD, CSM, ITSM, SPM, and scoped business applications • Translate business needs into epics, features, and user stories with testable acceptance criteria • Model current-state and future-state business processes and recommend out-of-the-box ServiceNow solutions • Write functional specifications, process flows, and test scenarios • Manage and refine the backlog; facilitate sprint planning, story refinement, and sprint reviews • Apply human-centered design through customer research, usability testing, and feedback loops • Plan and support user acceptance testing and customer demonstrations • Develop training, user guides, change communications, and related Knowledge articles for each release • Track report and dashboard requests, Customer Response Center service levels, and customer experience measures • Research known issues and work ServiceNow Support cases through resolution • Perform other duties as assigned

🎯 Requirements

• 5+ years of business systems analyst experience, or 3+ years of ServiceNow platform administration experience • Experience with at least three of the following ServiceNow modules: CSM, ITSM, HRSD, SPM, CMDB • Strong functional understanding of the ServiceNow platform, including business rules, client scripts, UI policies, email notifications and inbound/outbound email, data loads, Service Catalog items, workflows and Flow Designer, dashboards, and user, role, and group administration • Experience using the ServiceNow Support Portal to research known issues and manage support cases through resolution • Experience creating business requirements, user stories, process flows, functional specifications, and test scenarios • Strong knowledge of Agile/Scrum and the SDLC • U.S. citizenship • Ability to obtain and maintain a DOJ Public Trust (moderate risk background investigation) • Must be able to pass a company background check • Bachelor's degree in information technology, business, or related field

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities