ServiceNow System Administrator

Job not on LinkedIn

🔥 1 hour ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💼 Consulting

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Support the U.S. Department of Justice, Office of Justice Programs (OJP) • Apply ServiceNow upgrades, patches, and routine maintenance • Stay current with new ServiceNow platform releases • Administer users, groups, roles, and access according to identity management and security standards • Manage ServiceNow license and subscription usage • Prepare the monthly subscription utilization report • Manage data imports and exports and maintain data integrity, including CMDB and asset data • Build reports and dashboards on platform usage and performance and in response to user requests • Troubleshoot and resolve platform issues • Provide day-to-day platform support as part of a nine-person Agile team • Research known issues and work ServiceNow Support cases through resolution • Support regression testing for upgrades and releases with the QA tester • Support the Hardware and Software Asset Management build-out • Document configurations and procedures • Follow configuration management and change control processes • Perform other duties as assigned

🎯 Requirements

• 3+ years of hands-on ServiceNow system administration experience • Experience applying ServiceNow updates and patches and performing regular platform maintenance • Experience managing data imports and exports and ensuring data integrity • Experience creating reports and dashboards to analyze platform usage and performance • Experience troubleshooting and resolving technical issues on the ServiceNow platform • Experience with license administration and user and group administration • U.S. citizenship required for DOJ IT contracts • Ability to obtain and maintain a DOJ Public Trust (moderate risk background investigation) • Must be able to pass a company background check • ServiceNow Certified System Administrator (CSA) required • ServiceNow Certified Application Developer (CAD) required, or obtained within 6 months of start • Federal ServiceNow experience, ideally at the Department of Justice • Current or recent DOJ Public Trust • ServiceNow Certified Implementation Specialist (CIS) in HAM, SAM, CSM, or HRSD • Experience with Hardware and Software Asset Management • Experience managing ServiceNow subscriptions and reconciling license counts • Experience with Performance Analytics and the Automated Test Framework • Bachelor's degree in information technology or a related field

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities