EP&R Account Manager

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🔥 2 hours ago

🐊 Florida, Illinois – Remote

🐊 Florida – Remote 🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Itron, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1977

⚡ Energy

Energy • Utilities • Smart Cities

Itron, Inc. is a leading global technology company that specializes in innovative solutions for utilities and cities, providing critical infrastructure for energy and water management. With a presence in over 100 countries and more than 8,000 customers, Itron helps organizations modernize their operations through advanced metering infrastructure, data management, and analytics, focusing on sustainability, resource management, and grid reliability. Their offerings include solutions for electric, gas, and water utilities, aimed at enhancing operational efficiency and consumer engagement while promoting conservation and environmental responsibility.

📋 Description

• Serve as a primary point of contact for contractors using Itron’s EP&R platforms to support utility customers during emergency operations. • Build and maintain authentic, trust-based relationships with contractor accounts. • Partner collaboratively with internal teams to resolve issues and improve customer outcomes. • Become a subject matter expert in Storm Manager, including core workflows, user roles, data visibility, and storm-response best practices. • Support implementations and expansions by preparing contractors for new workflows, features, or changes.

🎯 Requirements

• Minimum 3 years of professional experience in customer support, account support, customer success, or account management roles. • Strong facilitation and communication skills, including the ability to explain concepts clearly to both technical and non-technical audiences. • Proven ability to learn new software quickly, adapt to changing priorities, and remain calm and solutions-focused under pressure. • Strong analytical and critical-thinking skills; able to identify root causes, anticipate needs, and recommend practical improvements. • High degree of independence and ownership; a self-starter who follows through and consistently delivers on commitments. • Willingness and ability to participate in storm-event coverage shifts during active events, as business needs require.

🏖️ Benefits

• competitive benefit package including; financial, social, health and wellbeing programs • paid vacation • 401k matching • employee stock purchase program • hybrid work schedule