Community Operations Manager

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Serv Recruitment Agency

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Serv Recruitment Agency is a boutique recruitment agency specializing in helping growth companies source aligned leaders to drive sustainable growth. With a focus on people strategy, Serv Recruitment Agency assists businesses in creating effective strategies to identify and attract the right talent necessary for organizational growth and sustainability.

📋 Description

• Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy • Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation • Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams • Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions • Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments • Driving high-impact engagement during key business moments while maintaining consistent experience for existing members • Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights • Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions • Monitoring and improving key community health metrics including retention, engagement, and response times

🎯 Requirements

• Proven experience owning community operations or member experience for a high-engagement audience • Demonstrated ability to improve engagement, retention, or community performance metrics • Strong systems thinker who can translate community interactions into actionable insights • Experience leveraging AI tools to improve workflows, automation, or community operations • Ability to operate both strategically and hands-on in a fast-paced, high-growth environment • Strong communication skills with the ability to balance empathy and execution • Experience working in launch-driven or high-intensity business cycles preferred • Highly organized with strong ownership and accountability