Inside Sales and Retention Specialist

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Logo of Jacuzzi Group

Jacuzzi Group

1001 - 5000 employees

Founded 1956

🧘 Wellness

Wellness

Jacuzzi Group is a company renowned for its innovation and leadership in the wellness and hydrotherapy industry. They offer a wide range of products including hot tubs, swim spas, saunas, and a variety of bathroom fixtures. Their products are designed to provide health benefits such as hydrotherapy for stress relief and post-exercise recovery. Known for their high-performance swim experiences and collaborations with athletes, Jacuzzi continues to innovate with technologies like the SmartTub® system for energy-efficient operation and the integration of infrared and red light therapy in their offerings.

📋 Description

• Act as the primary point of contact for customers, understanding their home remodeling needs and offering tailored solutions. • Guide customers through the sales process, providing estimates, discussing financing options and closing sales • Maintain in-depth knowledge of company products and services, staying up to date on the latest trends in bath remodeling. • Create accurate and competitive quotes based on customer specifications and follow up to answer questions or provide additional information. • Cultivate and maintain strong relationships with prospective and existing clients to encourage repeat business and referrals. • Work closely with cross functional teams (Customer Care, Design Consultants and Installation teams) to ensure a seamless transition from sales to project execution. • Update and manage the CRM system with accurate client data, sales activities and pipeline progression. • Meet or exceed individual sales targets while contributing to the team sales goal. • Provide excellent customer service and resolve any customer concerns promptly. • Connect with customers who request cancellations, actively listening to concerns and identifying ways to retain their business.

🎯 Requirements

• High school diploma or equivalent; Bachelor's degree in Business or related field preferred. • 1-2 years of experience in home remodeling sales. (Outside Sales or Inside Sales) • Strong communication skills, both verbal and written. • Excellent negotiating and problem solving skills. • Proficient in using CRM software (Salesforce) • Ability to manage multiple customer inquiries and sales opportunities simultaneously. • MUST be goal oriented, self motivated and able to work independently.

🏖️ Benefits

• Medical, Dental & Vision plans • 401K with matching program • Uncapped Commission • Positive work culture, premium name brand and supportive sales leaders

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