Service Delivery Manager

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $95k - $147k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Jamf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

📦 Logistics

📣 Marketing

💰 $300M Post-IPO Secondary on 2021-09

Consulting • Logistics • Marketing

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

📋 Description

• Lead and develop a team of Professional Services engineers serving education customers • Coach technical and consulting skills, manage performance, support career growth, and own hiring and onboarding • Manage services engagements from kickoff through close, including planning, scheduling, scope and budget control, change requests, status tracking, risk management, and customer communication • Manage team capacity and utilization across project delivery and consulting work • Forecast demand with Sales and Customer Success and plan for seasonal education renewal peaks • Review engagement scopes and estimates with Architects and Sales to ensure appropriate staffing and margin alignment • Make staffing, prioritization, and engagement-scoping decisions within delivery and margin targets • Define the team's consulting role in customer implementations with Customer Onboarding • Establish repeatable project management practices, templates, trackers, status reporting, and post-project reviews • Serve as escalation point for customer and delivery issues • Track and report utilization, project health, backlog, margin, and customer satisfaction metrics • Partner with Customer Onboarding, Architects, Sales, Customer Success, and other teams • Perform other duties and special projects as assigned

🎯 Requirements

• 5+ years in professional services, customer implementation, or technical project delivery in a SaaS or technology environment (required) • 3+ years leading others through formal people management or functional/end-to-end project leadership, including coaching, directing work, and accountability for outcomes (required) • 3+ years managing multiple concurrent customer projects, including scoping, scheduling, scope and budget control, risk and dependency management, change requests, status reporting, and customer communication (required) • Experience managing capacity, utilization, or resource forecasting for a delivery or services team (required) • Ability to influence and align cross-functional partners without direct authority (required) • Strong written and verbal communication, including translating complex technical concepts into plain language and handling difficult conversations and escalations (required) • Bachelor's degree in business, information technology, or a related field (required) • A combination of relevant experience and education may be considered (required) • Formal people management experience, including hiring and performance management (preferred) • Experience building lightweight project management practices (preferred) • Familiarity with Apple device management or the Jamf platform (preferred) • Familiarity with CRM, project-tracking, customer success platforms, and financial and margin reporting (preferred) • Project management certification such as PMP (preferred)

🏖️ Benefits

• Open, flexible culture based on respect and trust • Work-life balance priority • Volunteer time off • Inclusive and supportive work environment • Accommodation support for disabilities or religious beliefs • Opportunity to make a meaningful impact for more than 60,000 global customers • Employee empowerment and opportunities for personal growth • Support and resources to be employees' authentic best selves at work, at rest, and at play