Director, Services

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🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $184k - $230k / year

⏰ Full Time

🔴 Lead

👔 Director

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Jasper

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

📣 Marketing

☁️ SaaS

Artificial Intelligence • Marketing • SaaS

Jasper is a purpose-built generative AI platform designed specifically for marketers. It empowers marketing teams by providing advanced AI tools and applications that integrate seamlessly with existing marketing workflows and systems. Jasper is focused on enhancing marketing efficiency and effectiveness by offering tools such as AI chatbots, image editing, document editing, and brand management features. The platform is built on a foundation of security and compliance, ensuring enterprise-grade protection while leveraging AI for marketing success. Jasper also offers educational resources and community support to help users maximize the platform’s capabilities.

📋 Description

• Define and own the vision, strategy, and operating model for Jasper's Services organization across three pillars – implementation, enablement, and advisory – aligned to our shift toward a services-led motion. • Lead, coach, and develop a multidisciplinary team spanning the three pillars, operating as a hands-on player-coach rather than a purely directive manager. • Up-level implementation from task execution into consultative, outcomes-driven onboarding that compresses time-to-value for customers. • Build out enablement into productized-yet-bespoke customer training grounded in formal learning methodology – clear objectives, measurable outcomes, and structured curriculum design. • Grow the advisory practice, helping customers navigate AI adoption and maturity, and expand its scope and impact over time. • Define the commercial model for Services – assess whether offerings are fit for purpose, shape pricing and packaging, and evangelize Services internally across Sales, Customer Success, and leadership. • Partner cross-functionally and engage directly in customer-facing conversations, including pre-sales and deal moments, to inspire confidence and win customer trust. • Own the operational backbone for Services delivery – resource capacity planning and professional-services automation (time tracking across pre-sales, billable, non-billable, PTO, and internal productive time) – including a dotted-line responsibility for the infrastructure serving the Forward-Deployed Engineering (FDE) team, so Jasper can measure delivery effort and true engagement margin.

🎯 Requirements

• 10+ years in professional services, customer success, implementation, or solutions-delivery leadership at a SaaS, AI, or enterprise software company, including experience leading managers as well as senior individual contributors. • AI fluency – a working understanding of core AI concepts (LLMs, agents, copilots, tokens, credits, context windows, RAG, and data governance) applied in the context of customer services: guiding customers through AI adoption and maturity and translating the platform into real workflow outcomes. • A commercialization mindset – a proven ability to evaluate whether service offerings are fit for purpose, define pricing and packaging, and grow Services into a strategic, revenue-relevant motion. • Player-coach leadership – you lead from the front, staying hands-on with process and customers rather than operating solely at a distance. • Strong customer-facing and cross-functional instincts – you are the person others pull into the room to inspire confidence, and you can influence Sales, Product, and Customer Success without direct authority. • Experience leading a team through a restructure or reorg, with a demonstrated ability to re-rally people around a new vision and lead with empathy. • The ability to "code-switch" fluidly across contexts in a single day – customer pitches, senior leadership conversations, and in-the-weeds teamwork. • Nice to have: a background in formal learning methodology or curriculum design (learning objectives, outcomes, structured program design), ideally applied to customer enablement. • Nice to have: experience standing up or scaling professional-services automation and resource/capacity-planning infrastructure. • Nice to have: exposure to AI-transformation services within EdTech or B2B SaaS environments.

🏖️ Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families • 401(k) program with up to 2% company matching • Equity grant participation • Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work • FlexWellness program ($1,800 annually) to help support your personal health goals • Generous budget for home office setup • $1,500 annual learning and development stipend • 16 weeks of paid parental leave