Community Manager, Social Media

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JeffreyM Consulting

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

💼 Consulting

🎯 Recruiter

Marketing • Consulting • Recruitment

JeffreyM Consulting is a company that connects the right people to the right projects, focusing on staffing and recruitment solutions. They are a bridge between top talent and top businesses, offering services such as staffing, managed solutions, and consulting to facilitate business growth. JeffreyM Consulting emphasizes a people-first approach, providing flexible and efficient talent solutions while prioritizing the success and well-being of their employees. The company is committed to diversity, equity, and inclusion, and strives to maintain a flexible team that meets the dynamic needs of businesses.

📋 Description

• Lead daily 1:1 interactions across X, Instagram, TikTok, Threads, Facebook, Reddit, YouTube comments, and emerging platforms. • Manage inbound DMs, replies, tags, mentions, and relevant social conversations with speed, empathy, and clarity. • Maintain brand voice while adapting tone to platform norms, audience expectations, and the context of each interaction. • Build trust and strengthen community relationships through thoughtful, human, and brand-safe engagement. • Identify high-value engagement opportunities, including creators, superfans, critics, cultural moments, and audience conversations that could drive relevance or affinity. • Support community growth by identifying moments that increase participation, advocacy, reach, and ongoing audience connection. • Help shape and execute the brand’s reactive engagement approach across social platforms. • Recommend when to engage, when to hold, when to monitor, and when to escalate to PR, Legal, Support, Product, or leadership. • Tailor messaging, pacing, and engagement style to each platform’s culture and audience behavior. • Maintain a clear point of view on platform risk, brand safety, audience expectations, and conversation sensitivity. • Partner with social strategists, content teams, and cross-functional stakeholders to activate reactive posts, replies, and micro-campaigns. • Provide guidance on how audience nuance, community feedback, and cultural context should inform creative, copy, and engagement decisions. • Monitor trends, cultural moments, sentiment shifts, platform conversations, and emerging audience behaviors in real time. • Identify emerging subcultures, creators, conversation clusters, and audience signals relevant to the brand. • Surface timely opportunities for the brand to participate in relevant conversations in a thoughtful, appropriate way. • Flag recurring themes, audience questions, product perceptions, competitive mentions, and cultural shifts that may impact brand strategy or content planning. • Translate day-to-day community observations into clear recommendations for engagement, content, and reporting. • Monitor for potential brand, product, platform, community, or reputation risks. • Identify early signals of negative sentiment, misinformation, service issues, customer frustration, or sensitive conversations. • Escalate issues through the appropriate workflows with clear context, recommended action, and urgency level. • Support real-time response execution during high-visibility moments, launches, sensitive topics, or emerging issues. • Maintain strong judgment in fast-moving situations where tone, timing, and escalation accuracy are critical. • Identify support-related questions, product issues, troubleshooting needs, and customer concerns across social channels. • Route inquiries to the appropriate internal teams or support resources while maintaining a helpful and empathetic customer experience. • Track escalations and follow-through needs to ensure issues are handled consistently and appropriately. • Maintain familiarity with response frameworks, FAQs, escalation paths, tagging systems, and governance requirements. • Identify repeated support themes that may require broader content, product, or communications follow-up. • Track engagement wins, sentiment trends, reactive moments, emerging risks, and recurring community themes. • Build reports that clearly highlight what worked, what did not, what we learned, and what should happen next. • Translate qualitative community feedback into actionable insights for product, brand, content, support, and leadership stakeholders. • Maintain tagging systems and dashboards to support consistent measurement and reporting. • Partner with analysts and social leads to ensure community insights are reflected in broader performance narratives and strategic recommendations. • Partner with social strategists, content teams, publishing teams, analysts, support partners, PR, Legal, Product, and client stakeholders as needed. • Bring audience and platform perspective into planning discussions, content development, reactive opportunities, and reporting reviews. • Contribute to playbooks, response guidance, operational workflows, and community best practices. • Help ensure the brand’s community presence is consistent, responsive, insightful, and aligned to broader business goals. • Potential for channel publishing assistance.

🎯 Requirements

• 3 to 5+ years of experience managing social media communities for a brand, agency, creator, platform, or similar organization. • Deep familiarity with social platform cultures, audience behaviors, norms, and unwritten rules. • Strong writing skills with the ability to shift tone quickly, precisely, and appropriately by platform and situation. • Strong judgment and the ability to make fast, informed decisions in high-pressure or high-visibility moments. • Experience managing 1:1 community engagement, customer interactions, and audience conversations across multiple social platforms. • Ability to identify engagement opportunities, flag risks, and escalate issues with clear context and recommended next steps. • Comfort working within brand voice, governance, moderation, legal, PR, and escalation guidelines. • Strong attention to detail, organization, tagging discipline, and reporting accuracy.

🏖️ Benefits

• Employer contributions toward the cost of employee-only medical and dental premiums • Vision - opt-in available • 401k • PTO • Laptop • Life Insurance, Disability Insurance, AD&D coverage • Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available