Vice President – Field Operations

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $190k - $220k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 0%

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Jetson

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

🏗️ Construction

👥 B2C

Energy • Construction • B2C

Jetson is a residential electrification company that replaces outdated gas furnaces with all-electric heat pump heating and cooling systems. They offer a consumer-facing, white‑glove service that includes instant online pricing via remote property analysis, virtual home visits, permit and rebate handling, and single-day professional installations. Customer reviews (largely from Denver and Boulder) emphasize cost savings, reduced carbon emissions, fast and clean installations, and improved home comfort.

📋 Description

• Develop and execute the field operations strategy to deliver installation volume, quality and margin targets across every market in Canada and the United States • Lead, coach and hold accountable General Managers running each branch, ensuring KPIs for installs, revenue, NPS, safety and crew compliance • Define field organizational structure and roles and build a bench of leaders for new markets • Own installation quality and first-time-right performance, reducing callbacks, rework and warranty cost • Own the Health & Safety program, incident reporting and investigation, and compliance with OSHA, WorkSafeBC and local regulations • Ensure licensing, permitting and inspection requirements are met in every jurisdiction • Drive crew productivity and capacity planning across in-house crews and subcontractor partners • Partner with Customer & Service Operations on scheduling, system design, project coordination and technical service • Own the field technology stack, including Zuper, to improve dispatch, checklists, commissioning and job visibility • Lead fleet, tools, uniforms and warehouse operations with Supply Chain • Build recruiting, onboarding, training and leveling programs, including installer certification and apprenticeship pathways • Lead new market launches, establishing branches and hiring local leadership • Manage field operating budgets and branch P&Ls, labour efficiency, materials cost control and installation margin • Define, report and act on field KPIs for executive visibility

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations Management, Construction Management, Engineering or a related field, or equivalent field leadership experience • MBA preferred • 10+ years of field operations experience in residential HVAC, home services, solar, electrical or construction • 5+ years leading multi-branch or multi-market operations • Experience taking a field operation from startup to scale up across geographically dispersed locations • Proven experience leading General Managers and large field teams across the United States and Canada, including in-house crews and subcontractors • Deep working knowledge of heat pump and HVAC installation, electrical scopes, permitting and inspections • Strong safety record and experience building safety programs and culture in a field environment • Strong financial acumen with experience managing budgets, branch P&Ls, labour productivity and cost-control measures • Experience with field service management and dispatch platforms such as Zuper or ServiceTitan, and CRM platforms such as HubSpot • Ability to analyze data and make informed decisions to drive operational excellence • Excellent leadership, coaching, communication and problem-solving skills • Willingness to travel frequently across the U.S. and Canada as needed

🏖️ Benefits

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson • Health Insurance premium 85% paid by Jetson • Education Support • Parental Leave Top Up • Equity • 401k program