Computer Support Assistant – IT

Job not on LinkedIn

🔥 4 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $16 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JHU EEHPC

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤖 Artificial Intelligence

🏥 Healthcare

Education • Artificial Intelligence • Healthcare

JHU EEHPC is the Energy Efficient High Performance Computing Lab at Johns Hopkins University, led by Tinoosh Mohsenin. The lab focuses on designing medical, health, and wearable devices and developing tiny, energy-efficient wearable and mobile computing systems through cross-layer approaches spanning algorithms, architecture, hardware, and system integration. It applies high-performance computing and artificial intelligence methods to smart health monitoring, robotics, autonomous navigation, and related domains, aiming to revolutionize healthcare, transportation, and public utilities.

📋 Description

• Monitor the ticket queue and respond to Tier 1 support requests from faculty, staff, students, and administrative departments • Handle account and password resets, multi-factor authentication support, and access provisioning under established procedures • Document troubleshooting steps and resolutions in the ticketing system • Escalate complex, sensitive, or security-related issues to senior engineers • Follow up with users to confirm issue resolution and communicate status updates • Create and update knowledge-base articles, runbooks, and user guides • Support small projects such as documentation cleanup and process improvements • Adhere to IT policies, data privacy requirements, and security best practices

🎯 Requirements

• High School Diploma or graduation equivalent • Some college • Some experience • Additional education may substitute for required experience under the JHU equivalency formula • Basic familiarity with Windows and macOS troubleshooting • Exposure to Microsoft 365, including Outlook, Teams, and OneDrive • General account administration knowledge • Strong written and verbal communication skills • Ability to explain technical concepts clearly to non-technical users • Customer service mindset and patience when working remotely • Ability to work independently in a remote environment while following documented procedures and escalating appropriately • Strong organizational skills and attention to detail • Willingness to learn quickly and accept guidance from senior engineers • Pre-employment background check required

🏖️ Benefits

• Johns Hopkins total rewards package supporting health, life, career, and retirement • Seasonal flu vaccine required, with exceptions for religious or medical reasons • Required vaccinations for applicable positions provided at no cost in Occupational Health • Reasonable workplace accommodations and accessibility support • Equal opportunity employment

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