Director of Communications and Programs

Job not on LinkedIn

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $168k - $192k / year

⏰ Full Time

🔴 Lead

🗣️ Communications

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Drive strategic communications, governance excellence, and employee engagement across workstreams supporting a Financial Services client • Develop and implement comprehensive communication plans supporting partnership and account goals, change management, and stakeholder engagement • Disseminate policies, procedures, and regulatory requirements to mitigate operational and compliance risks • Provide oversight and develop content for client deliverables, standardized reporting formats, and reporting standards • Refresh and right-size the reporting matrix through routine evaluations • Coordinate with JLL workstream leads to deliver timely, high-quality, transparent reporting • Oversee governance presentations including QBRs, Management Level Governance meetings, and MBRs • Support additional client reporting needs as assigned • Manage the Medallia feedback program and translate client feedback into actionable improvement plans • Track feedback trends and metrics to identify service enhancement and risk mitigation opportunities • Design and execute standardized account-level employee onboarding and orientation programs • Coordinate with workstream leads, hiring managers, and HR on communications and day-one readiness • Measure onboarding effectiveness and new-hire satisfaction and implement improvements • Partner with HR and L&D teams to promote, communicate, and track required and optional training participation • Support rollout of L&D initiatives through targeted communications

🎯 Requirements

• Bachelor's degree in Communications, Business Administration, Organizational Development, or related field • 7+ years of strategic communications and program management experience in professional services, facilities management, or corporate environments supporting complex client accounts • Demonstrated success developing communication strategies and governance materials, including presentations and reports • Strong attention to detail and visual design principles • Experience managing feedback programs and translating data into actionable improvement initiatives • Strong organizational and project management capabilities • Ability to manage multiple priorities, deliverables, and cross-functional relationships simultaneously • Exceptional written and verbal communication skills • Ability to tailor messaging for diverse audiences and build collaborative partnerships • Experience designing and implementing employee onboarding and training programs • Proficiency in Microsoft Office applications, presentation software, and communication platforms • Must be authorized to work in the United States without sponsorship • Advanced degree in Communications, Business Administration, or related field preferred • Experience in integrated facilities management or real estate services industry preferred • Familiarity with Medallia or similar customer feedback management platforms preferred • Experience supporting governance frameworks for large-scale client accounts preferred • Background in change management and organizational development preferred • Proficiency with AI-powered tools and platforms such as Claude or ChatGPT preferred

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health • Opportunities to advance your career • Inclusive and belonging-focused work environment