Global Head of Customer Experience – Property Management

Job not on LinkedIn

🔥 38 minutes ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $275k - $330k / year

⏰ Full Time

🔴 Lead

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Global Strategy & Leadership: Set the global strategy and operating model for JLL's property management business, aligned to the firm's client-first positioning • Define a consistent client experience standard with flexibility for regional and asset-class nuance • Serve as the accountable executive for property management performance, growth, and client outcomes worldwide • Partner with PMs CEO and Regional Heads of Property Management to translate global standards into local execution • Represent property management in firmwide strategy, client pursuits, and cross-platform planning with Capital Markets, Work Dynamics, and Project & Development Services • Own client satisfaction and retention outcomes across the global property management portfolio • Ensure a consistent, high-quality service standard for owners and occupiers, responsiveness, transparency, and follow-through, in every region • Establish escalation protocols so client issues are resolved quickly and visibly, with clear accountability at each level • Build direct relationships with key global and regional clients, acting as an executive sponsor on the firm's largest accounts • Drive adoption of property management technology platforms to improve responsiveness, transparency, and data quality for clients • Build and lead a high-performing global leadership team across all regions • Maintain rigorous global standards for health, safety, and regulatory compliance across all managed properties

🎯 Requirements

• 15+ years in senior property management, facilities management, or real estate operations leadership, including significant multi-region or global scope • Proven track record of improving client satisfaction and retention at scale • Experience running large, distributed operating teams across multiple countries and regulatory environments • P&L ownership at a regional or global level within a real estate services, REIT, or asset management • Exceptional client relationship and executive presence; comfortable with owners, occupiers, and C-suite stakeholders • Ability to translate a global standard into local execution without losing what makes each market different • Strong financial and commercial acumen; balances growth and cost discipline against service quality • Ability to lead through ambiguity and drive change across a large, distributed organization • Data-driven approach to performance management and continuous improvement • Track record of building and developing regional leadership talent • Strong organizational and program management skills • Deep knowledge of property and facilities management operations, systems, and vendor ecosystems • Client-first mindset with the judgment to balance client expectations against operational and financial reality • Global mindset with local market and regulatory fluency • Detail orientation with uncompromising service standards • Ability to translate operational excellence into client retention and account growth

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay