Operations – Category Manager

Job not on LinkedIn

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛒 Procurement

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Lead a team responsible for ongoing operational oversight of key facilities service categories, including Janitorial, Landscaping, Pest Control and soft assets • Monitor day-to-day service delivery, performance and compliance across assigned categories • Serve as the subject matter expert for assigned categories, understanding service scope, standards and vendor obligations • Track service delivery across all sites within the portfolio and ensure consistency with contracted scope and operational expectations • Partner with site-level Facility Managers to identify category-specific issues and drive resolution • Own the escalation process, triage escalations, determine root causes and coordinate timely resolution • Track escalation trends and maintain documentation of escalations, resolutions and lessons learned • Define and maintain KPIs covering service quality, responsiveness, compliance and cost efficiency • Build and maintain dashboards and reports to track category performance • Conduct performance reviews with vendors and internal stakeholders and report trends to Senior Leadership • Manage category-related projects, including service transitions, remediation initiatives, vendor onboarding and site-level rollouts • Define project scope, timelines and success metrics; manage execution through close-out • Coordinate cross-functional resources and communicate project status, risks and outcomes • Identify operational gaps and inefficiencies; design and implement processes, procedures and tools • Standardize best practices across sites and continuously refine new processes

🎯 Requirements

• Ability to effectively communicate with senior-level stakeholders, site teams and vendors, including conflict resolution and negotiation • Strong analytical and critical thinking skills, including root cause analysis, trend identification and translating data into actionable process improvements • Outstanding organizational and time management skills, with the ability to prioritize across competing demands • Demonstrated ability to define, track and report on KPIs • Strong project management skills, with the ability to manage multiple projects simultaneously across different categories and sites • Experience leading or managing a team is preferred • Ability to work well in a demanding and fast-paced environment • Corporate Real Estate, Facility Management, Engineering experience preferred • Proficiency in Excel and MS Office; experience with dashboard or reporting tools required • Minimum of 5–7 years' experience in commercial real estate required • Candidates must be authorized to work in the United States without sponsorship

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume