Performance Manager

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Own the end-to-end SLA and CPI reporting lifecycle across multiple data center accounts • Manage contractual reporting obligations for CyrusOne, including monthly scorecard, subcontractor, aged debt, facility overview, and HSSE metric uploads • Lead quarterly SLA scorecard development and distribution for Microsoft • Coordinate and facilitate Oracle Monthly Business Reviews, including presentation preparation, contributor coordination, pre-read distribution, and meeting notes • Maintain monthly and quarterly reporting cadences across accounts • Support CPI analysis deliverables for corporate leadership • Oversee accrual data collection and monthly reporting timelines with Finance • Coordinate client confirmations for fee clawback waivers and at-risk management fee exceptions • Reconcile active site lists against contractual schedules and identify discrepancies • Track executed CCRs and Statements of Work across accounts and maintain SharePoint documentation • Oversee semi-annual compliance audits and coordinate submissions • Manage access controls for SharePoint, Corrigo, Tableau, and other client platforms • Serve as a primary JLL contact for client governance meetings • Build relationships with client-side vendor performance, finance, and operations stakeholders • Communicate reporting timelines and milestones; escalate issues with recommendations • Coordinate stakeholder alignment across Finance, Sourcing, Operations, IT, HSSE, and HR • Lead procurement and execution of technology SOWs for automated CPI and SLA reporting • Partner with technology leads and project managers on dashboard delivery and reporting validation • Coordinate AI and system integration pilots with JLL Technology Advisory teams • Maintain deliverables matrices, decision registers, and pending-item trackers • Coordinate MBR and QBR presentation preparation and consolidate inputs • Manage SharePoint architecture for account governance folders • Support account leadership with historical documentation, retrospective analyses, and contextual briefings • Perform additional duties and special projects supporting account success

🎯 Requirements

• 7–10 years of experience in performance management, PMO, business operations, or account governance within a large enterprise or professional services environment • Demonstrated experience managing SLA/CPI reporting programs with direct client accountability • Financial acumen, including experience with revenue recognition, accruals, fee-at-risk processes, and financial work order review • Ability to manage multiple accounts and concurrent workstreams independently with minimal direction • Experience leading cross-functional initiatives through influence rather than direct authority • Advanced proficiency in Microsoft 365, including SharePoint, Teams, Excel, and PowerPoint • Experience with CMMS platforms such as Corrigo and data visualization tools such as Tableau and Azara • Strong communication and facilitation skills; comfortable presenting to SVP-level clients and internal stakeholders • Proficiency in program management software and tools • Solid understanding of data center operations and technologies • Must be authorized to work in the United States without sponsorship • Visa sponsorship is not provided

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health