Program Manager, Performance & Analytics

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🔥 1 hour ago

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Logo of Jones Lang LaSalle Americas, Inc.

Jones Lang LaSalle Americas, Inc.

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Develop and execute comprehensive business intelligence strategies that translate client objectives into actionable KPI reporting, dashboards, and data visualizations for all account sites and service lines. • Analyze performance metrics and variances to identify trends, recommend corrective actions, and deliver executive-level reporting that demonstrates value and drives operational improvements. • Oversee account technology platforms (SAP, CMMS systems) and collaborate with technical teams to ensure data accuracy, system integration, and seamless migrations during upgrades. • Design and build comprehensive reports and dashboards using SAP BusinessObjects, SAP Analytics Cloud, Power BI, or similar tools to provide stakeholders with actionable intelligence. • Establish "Trusted Advisor" relationships with clients as a subject matter expert, ensuring satisfaction through proactive communication, responsive problem-solving, and strategic partnership. • Partner with client governance structures in a collaborative approach to performance management, supporting forward-thinking strategies and best practice implementation. • Collaborate with governance teams and data stewards to establish quality standards, monitoring procedures, and resolve critical data issues through root cause analysis. • Drive process adherence and compliance while demonstrating agility to meet dynamic business needs, coordinating work between internal and external groups to streamline operations. • Support development of the shared service model, ensuring consistency with vertical-wide initiatives while accommodating account-specific requirements. • Foster team development through knowledge sharing, relationship building, and promotion of industry best practices in business intelligence and data management fields.

🎯 Requirements

• Bachelor's degree in Engineering, Data Analytics, Information Systems from an accredited university • 5-8 years of relevant working experience in performance management, business intelligence, process improvement, or facility management • Experience with maintenance planning, supervising engineer • Proven track record in technology leadership with clients, preferably with CMMS systems such as SAP, Maximo, or Corrigo • Experience in commercial (corporate) real estate, transaction management, project management, or facility management • Outstanding organizational and time management skills with the ability to prioritize, adapt, plan, schedule, and implement effectively • Demonstrated ability to build and maintain trusted advisor relationships with clients • Basic understanding of facility management trades, common repairs, parts, and services.

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay

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