Senior Director, Business Operations

Job not on LinkedIn

🔥 14 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $180k - $230k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Partner with Account Directors, account leadership, client stakeholders, and subject matter experts to translate business needs into integrated strategies, priorities, and execution plans • Lead business services programs and operational initiatives that improve service delivery and support account objectives • Drive operations, innovation, organizational capability, and account transformation initiatives • Manage program schedules, priorities, risks, dependencies, and action plans • Serve as a trusted advisor to clients, account leadership, operations teams, and functional partners • Lead change enablement, stakeholder engagement, communications, leadership alignment, capability transfer, training, and adoption planning • Develop organizational transition, gap-closure, and sustainable process-improvement strategies • Lead the account FM Center of Excellence, including continuous improvement, Corrigo governance, NOC, call center operations, KPI management, and operational consistency • Oversee HSSE programs and operations • Govern Corrigo work-order processes, supporting systems, data, reporting platforms, and AI-enabled functionality • Collaborate on disaster planning and business continuity activities • Develop executive-ready presentations, analyses, and recommendations • Drive strategic initiatives and operational projects across functions • Document and formalize operational processes, standards, and best practices • Support innovation and continuous improvement programs • Improve account performance through AI enablement, process redesign, and stronger operational governance • Promote accountability, collaboration, operational discipline, and service excellence

🎯 Requirements

• Bachelor’s degree required; advanced degree preferred • Significant experience in facilities management, business operations, business services, or a related field • Strong analytical and strategic planning capability • Commercial real estate experience preferred • Experience leading teams, programs, or large account initiatives in a complex, client-facing environment • Strong business acumen and ability to influence and collaborate across all organizational levels • Strategic thinking and ability to improve service delivery, efficiency, and performance • Strong judgment and decision-making skills • Strong analytical and problem-solving capability • Experience synthesizing data from multiple sources into insights and recommendations • Demonstrated experience with KPI reporting, performance management, and executive-level storytelling through data • Strong project and program management skills • Understanding of change management principles and experience supporting organizational transformation • Excellent written and verbal communication skills • Strong organizational and execution skills, including managing multiple priorities under tight deadlines • High degree of accountability, initiative, resourcefulness, and adaptability • Ability to work effectively with stakeholders across all levels • Must be authorized to work in the United States without sponsorship

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health