Associate Director, Central Region – Field Reimbursement, Patient Engagement, Customer Solution

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⛰️ Colorado, Illinois, +1 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote ❄️ Minnesota – Remote

💵 $122k - $212.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts • Execute the PECS Field Reimbursement Manager strategy • Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy • Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments • Lead, motivate, coach, develop, and retain a diverse team • Lead a regionally aligned team of up to 10 direct reports to maximize access and fulfillment impact • Develop long- and short-term strategic plans and manage execution of related tactics • Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals • Coach and develop FRMs to leverage data insights and account management competencies to address access barriers • Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit • Build trust-based relationships and collaborate with internal and external partners • Work in the field with minimal supervision • Manage and allocate budget in alignment with team objectives • Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement • Report to the Field Director, Field Access & Affordability Solutions within the PECS organization

🎯 Requirements

• Bachelor’s Degree is required • Minimum of 8 years healthcare business related experience required • Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes • Demonstrated leadership capabilities and performance success in prior roles • A valid Driver's License in one of the 50 United States • Reside within the geography or be willing to relocate to it • 3+ years of direct people management preferred • Neuroscience disease state experience preferred • MBA or other advanced degree/relevant certifications preferred • Proven ability to navigate high profile, complex business circumstances • Experience developing and executing customer-oriented strategies • Ability to effectively collaborate cross-functionally in a matrix environment • Excellent communication skills (written and verbal) • Strong analytical/problem solving skills • Experience in the Neuroscience therapeutic market • Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time preferred • Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred • Travel up to 75% of the time

🏖️ Benefits

• Pension plan • 401(k) savings plan • Long-term incentive program • Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period10 days • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year