Associate Director, Field Reimbursement, Patient Engagement & Customer Solution

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🔥 3 minutes ago

⚜️ Louisiana, Missouri, +1 more states – Remote

⚜️ Louisiana – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers • Directly manage a regionally aligned team of up to 10 direct reports • Execute the PECS Field Reimbursement Manager strategy across the South region • Maximize access and fulfillment impact for prescribed patients starting or staying on therapy • Develop long- and short-term strategic plans and manage execution of related tactics • Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals • Coach and develop FRMs to use data insights and account management competencies to address access barriers • Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit • Build trust-based relationships and collaborate with internal and external partners • Work in the field with minimal supervision • Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales • Manage and allocate budget in alignment with team objectives • Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement • Report to the Field Director, Field Access & Affordability Solutions within PECS

🎯 Requirements

• Bachelor’s Degree is required • Minimum of 8 years healthcare business related experience required • Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes • Demonstrated leadership capabilities and performance success in prior roles • A valid Driver's License in one of the 50 United States • Reside within the geography or be willing to relocate to it • 3+ years of direct people management preferred • Neuroscience disease state experience preferred • MBA or other advanced degree/relevant certifications preferred • Proven ability to navigate high profile, complex business circumstances preferred • Experience developing and executing customer-oriented strategies preferred • Ability to effectively collaborate cross-functionally in a matrix environment preferred • Excellent communication skills (written and verbal) preferred • Strong analytical/problem solving skills preferred • Experience in the Neuroscience therapeutic market preferred • Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time preferred • Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred

🏖️ Benefits

• Inclusive work environment • Equal Opportunity Employer • Interview process accommodations for applicants with disabilities • Field-based work arrangement • Opportunity to lead, develop, coach, and retain a diverse team • Travel up to 75% of the time