Enterprise Customer Success Manager

🔥 12 hours ago

🌾 Iowa, Kansas, +8 more states – Remote

🌾 Iowa – Remote 🌪️ Kansas – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $123.9k - $202.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Own and drive onboarding, adoption, and advocacy across a portfolio of customers • Build success plans, establish critical goals, and help customers achieve their objectives • Design and execute a value roadmap for each customer • Establish weekly, monthly, and quarterly cadence calls • Conduct quarterly business reviews for IDIRA solutions • Review executive dashboards and program status while monitoring customer health metrics and KPIs • Act as a trusted or strategic advisor to customers and drive continued product and service value • Partner with account executives, security architects, sales engineers, and training teams to identify new usage opportunities • Build contract renewal, upsell, and cross-sell opportunities • Define and execute success plans for at-risk customers with functional teams • Advocate internally for customer needs • Use internal tools, including Gainsight, to archive customer activity and key data • Identify and communicate product and process improvements in customer experience

🎯 Requirements

• 5+ years relevant work experience in customer success, consulting, post-sales technical account management, or similar roles • Strong consulting and project management skills with proven results driving business value for customers • Ability to interact with client teams at varying technical and non-technical levels • Excellent written and verbal communication skills • Experience with a cybersecurity/SaaS solutions company and/or enterprise software company working with large enterprise customers highly desired • Strong knowledge of cloud architecture, including AWS, Azure, and GCP • Knowledge of on-premises IT landscapes • Understanding of security roles within organizations • Practical experience with enterprise directory services, including Active Directory, LDAP, and Azure • Fundamental knowledge of networking environments • Experience installing and supporting enterprise software on Windows and UNIX platforms • Prior IDIRA software experience preferred, or relevant experience with enterprise, security management, systems management, identity management, and/or policy management solutions, especially IAM and SIEM • Willingness to travel up to 25% • Must not require immigration sponsorship; the company will not sponsor work visas for this position

🏖️ Benefits

• Restricted stock units may be included • A bonus may be included • Employee benefits are offered (specific benefits not detailed) • Remote work arrangement • Up to 25% travel