Customer Success Representative

Job not on LinkedIn

🔥 13 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BARBRI Legal Ed

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1967

💼 Consulting

⚖️ Legal

📣 Marketing

Consulting • Legal • Marketing

BARBRI Legal Ed is a global leader in legal education, specializing in comprehensive preparation courses for legal exams. They offer LSAT Prep, Law School Prep, US Bar Exam and SQE Prep for solicitors qualifying in England and Wales. BARBRI provides flexible, individualized online learning solutions to help legal professionals and students succeed in their exams. Their services include admissions consulting, study aids, professional development training, and paralegal certificates. With a learner-centric approach, BARBRI partners with law schools, universities, and law firms to offer innovative and effective educational solutions.

📋 Description

• Provide customer service and support through email, phone, live chat, SMS, social media, and other channels • Respond promptly and professionally to customer and student inquiries • Maintain a positive, empathetic, and customer-focused approach • Resolve customer issues and escalate complex concerns when appropriate • Process enrollments, orders, modifications, refunds, and related administrative transactions • Enter and maintain customer information and records in internal systems • Provide advanced technical support after training and troubleshoot BARBRI products and services • Collaborate across departments to resolve concerns and improve customer experience • Identify support-process enhancements and provide feedback on operational efficiencies • Contribute to team goals, initiatives, and assigned special projects • Maintain confidentiality and handle sensitive customer information discreetly

🎯 Requirements

• Applicants must be authorized to work in the United States on a full-time basis without current or future employer sponsorship • Temporary work authorization is not eligible • 2+ years of customer service, customer support, administrative, or related professional experience • Demonstrated ability to provide excellent customer service in a fast-paced environment • Strong verbal and written communication skills • Ability to remain calm, professional, and solution-oriented during challenging customer interactions • Strong problem-solving and critical-thinking skills • High attention to detail and accuracy • Proficiency with computers and common business software applications • Ability to manage multiple priorities and meet deadlines • Strong organizational and time-management skills • Professional maturity and ability to handle confidential information appropriately • Preferred: experience in education, eLearning, SaaS, or technology-focused environments • Preferred: experience with CRM, ticketing, or customer support platforms • Preferred: technical support or troubleshooting experience • Preferred: familiarity with online learning platforms or digital education products • Preferred: high-volume customer contact experience • Preferred: process improvement experience

🏖️ Benefits

• Health, dental, vision, and life insurance plans • 401(k) retirement savings contribution • Generous paid time off, including vacation, sick leave, volunteer and personal days • On-site fitness facility at headquarters • Gym membership discounts • Wellness initiatives • Access to educational resources, courses, and workshops • Flexible work hours • Remote work options • Career growth and advancement opportunities • Mentorship programs • Volunteer opportunities • Performance evaluations and ongoing feedback/coaching sessions • Employee assistance program with confidential counseling, legal assistance, and other support services