Customer Success Specialist

Job not on LinkedIn

🔥 38 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aristocrat

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1953

🎮 Gaming

Gaming • Entertainment • Technology

Aristocrat is a global entertainment and gaming content creation company that specializes in delivering industry-leading casino games, mobile games, and online real money games. Headquartered in Sydney, Australia, Aristocrat operates across multiple segments including regulated land-based gaming, mobile games publishing, and regulated online Real Money Gaming. The company is driven by technology, creativity, and innovation, striving to bring joy to life through gaming while maintaining a strong focus on responsible gameplay and sustainability. Aristocrat serves millions of players worldwide, employing over 8,500 people united by a shared mission and values.

📋 Description

• Support customer onboarding, product implementation, and user enablement activities • Serve as the primary point of contact for assigned customers • Conduct regular onsite and virtual customer meetings • Respond to routine customer inquiries regarding product functionality and guidelines • Maintain accurate customer records, meeting notes, and follow-up actions within company systems • Support onsite customer projects in collaboration with Project Management • Monitor customer usage data and identify opportunities to improve product adoption and customer outcomes • Provide product expertise and mentorship to customers and internal collaborators • Partner with internal teams to address customer needs and support customer retention efforts • Gather customer feedback and communicate improvement opportunities to Product teams • Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership • Advance critical customer issues and coordinate resolution efforts across internal teams • Liaise with the Aristocrat Support Center to coordinate issue resolution • Monitor industry trends and incorporate guidelines into customer success strategies • Perform other duties as assigned

🎯 Requirements

• 3+ years of experience in a customer-facing role, preferably in customer success or support • Previous Casino/Gaming Systems Industry Experience is required • Strong communication and interpersonal skills • Proven ability to manage multiple tasks and priorities • Experience with CRM systems and customer data management • Ability to travel up to 50%, including occasional international travel • A proactive approach to problem-solving and keen attention to detail • Ability to work both independently and collaboratively in a fast-paced environment • Strong analytical abilities with the capability to analyze customer usage data • A passion for gaming and a dedication to improving customer experiences • A Bachelor's degree in a related field or equivalent experience is preferred but not required

🏖️ Benefits

• Annual bonuses and incentives may be available depending on role and location • Health and wellbeing benefits may be available depending on role and location • Paid time off may be available depending on role and location • Retirement plans may be available depending on role and location • Insurance coverage may be available depending on role and location • Other local or statutory benefits may be available depending on role and location