Customer Success Manager

🔥 8 minutes ago

🌽 Illinois, Iowa, +2 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🚗 Michigan – Remote

💵 $70k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Manage client satisfaction and success for assigned dealerships • Understand customer business needs and drive value from CDK solutions • Maximize adoption and utilization of CDK products • Drive client engagement and minimize churn • Identify and nurture additional revenue opportunities in partnership with Sales • Answer client questions and direct clients to appropriate support resources • Help customers define strategies for using CDK solutions according to their needs and goals • Maintain relationships with dealership management and serve as a trusted advisor • Assess dealership risk factors and identify mitigation strategies • Prepare client-specific reports and presentations to educate clients and drive growth • Identify opportunities and create plans to address dealership staff training needs • Partner with Sales to grow the CDK business with clients • Develop and implement retention strategies for at-risk clients • Develop productive relationships with Senior Customer Success Managers and assist as needed • Use Totango to document value-added conversations and engagements with dealer partners

🎯 Requirements

• Minimum 4 years of client services, marketing or sales experience • B2B or outside sales or account management in a similar industry • Ability to work and influence across all levels of the dealership • Knowledge of CDK applications and familiarity with automotive industry • In-depth knowledge of variable dealership operations or experience training dealer staff on software applications and process • Experience with SalesForce • Ability to handle high-stress interactions and de-escalate appropriately using empathy • Strong oral and written communication skills • Ability to work as a team member with limited supervision • Time management and completion of tasks to a definite deadline • Ability to travel to client site • Familiarity with CDK's organizational structure, solutions, implementation and service models preferred • SaaS experience preferred but not required • Experience using a CX platform preferred • Some automotive knowledge preferred • High school diploma • BA/BS preferred • 3+ years of retail automotive experience preferred • Must reside in a Midwestern state and be willing to travel as needed • Must be legally authorized to work in the United States without current or future employment-based visa sponsorship

🏖️ Benefits

• Annual performance bonus • Medical benefits • Dental benefits • Vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement • Reasonable accommodations for employees with disabilities, when requested and applicable