Senior Partner Success Manager

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

💵 $125k - $145k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Benepass

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🛡️ Insurance

👥 HR Tech

💰 $12M Series A on 2021-09

Healthcare • Insurance • HR Tech

Benepass is a flexible benefits platform designed for people-first companies, offering a range of personalized and adaptable employee benefits solutions. With a focus on meeting the diverse needs of today’s global workforce, Benepass allows companies to provide customized benefits packages that include health savings accounts, flexible spending accounts, wellness programs, professional development, and more. The platform emphasizes ease of use with features like card-first technology, automated enrollment, and real-time engagement metrics. Benepass supports companies in designing competitive benefits programs that enhance employee satisfaction and retention while staying aligned with corporate DEI and wellness values.

📋 Description

• Own the success, implementation, and growth of Benepass’s strategic partner relationships • Manage a portfolio of strategic partners and build trusted relationships with key stakeholders • Develop partner success plans, communication cadences, regular check-ins, and business reviews • Serve as senior point of contact for partner questions, escalations, planning, and collaboration • Own partner implementation from initial handoff through launch and ongoing optimization • Define onboarding best practices across health plans, digital health companies, benefits administrators, TPAs, HRIS platforms, and other partnership models • Develop repeatable implementation frameworks, onboarding plans, project templates, checklists, timelines, and readiness criteria • Create partner-facing and internal enablement materials • Establish scalable workflows for onboarding, client introductions, implementation support, and post-launch engagement • Standardize, automate, and improve partner onboarding while maintaining a high-touch experience • Coordinate cross-functional implementation workstreams and document commitments, risks, dependencies, and decisions • Develop and deliver partner training, webinars, workshops, office hours, and other enablement programs • Support handoffs between partner, Sales, Implementation, and Customer Success teams • Monitor partner and referred-client performance, including activation, utilization, engagement, retention, satisfaction, and expansion • Conduct partner performance reviews and translate data into recommendations and action plans • Identify risks and coordinate resolution of partner or client issues • Act as the internal voice of partners and influence Product, Operations, Support, and Implementation priorities • Build and maintain partner playbooks, standard operating procedures, reporting, and documentation • Maintain accurate partner activity, health, opportunities, commitments, and next steps in the CRM and internal systems • Help shape the operating model and best practices for Benepass’s growing partner ecosystem

🎯 Requirements

• 5+ years of experience in partnerships, customer success, account management, channel management, implementation, or a similar client-facing role • Experience in employee benefits, HR technology, SaaS, fintech, benefits administration, or a related industry • Demonstrated success managing strategic external relationships and senior stakeholders • Strong experience leading implementations, onboarding programs, or complex cross-functional projects • Track record of creating scalable processes, playbooks, templates, and operating practices • Commercial orientation, including identifying and supporting expansion opportunities while maintaining partner trust • Comfort using data to assess account health, identify trends, and recommend actions • Excellent written and verbal communication skills, including facilitating executive-level conversations • Strong organization, judgment, follow-through, and attention to detail • Ability to operate independently, influence without authority, and bring structure to an evolving environment • Nice to have: experience with digital health companies, benefits consultants, PEOs, TPAs, HRIS providers, or benefits-administration platforms • Nice to have: experience building or managing channel, referral, marketplace, or strategic partner programs • Nice to have: familiarity with spending accounts and global health and wellness benefits • Nice to have: experience with Salesforce or another CRM, customer-success platform, or partner-management system • Nice to have: experience supporting integrations, fintech products, payments, or benefits technology workflows • Nice to have: willingness to travel occasionally for partner meetings, events, and industry conferences • Must be based in the U.S.; application asks whether the candidate is based in the U.S. and whether employment visa sponsorship is required

🏖️ Benefits

• 95% coverage of medical, dental, and vision • $250 WFH setup allowance (one time) • $500/year Learning & Development Benefit • $150/month cell phone + internet • $100/month Wellness benefit • $100/month Co-working and Commuter Benefit • Several team onsites per year • Flexible PTO • Equity • Variable compensation