Regional Customer Success Manager – Automotive

🔥 22 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Podium

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Podium is a comprehensive AI-driven platform designed to enhance business operations by driving lead conversions, marketing, and customer engagement. It provides solutions such as AI-powered chatbots, review management, text marketing, and scheduling to help businesses capture and convert leads efficiently. Podium's AI engages with potential customers, automates routine tasks, and manages communications across various platforms like Google, Facebook, SMS, and third-party websites. It is tailored for industries like automotive, retail, health & wellness, and home services, supporting businesses in transforming leads into repeat sales.

📋 Description

• Own the success and health for a segment of Podium’s Automotive customers • Develop strategies to increase engagement, delight customers, and mitigate churn • Partner with portfolio customers throughout their Podium journey • Ensure customer satisfaction, manage product adoption, and accelerate customer value • Serve as the primary post-sales point of contact for small business customers • Drive adoption and utilization of Podium products using in-depth product and industry knowledge • Help customers achieve maximum product value and business objectives • Identify upselling and cross-selling opportunities within existing accounts • Engage customers during renewals to secure renewals and drive retention • Understand customer business objectives and industry challenges; conduct check-ins and optimize usage • Handle customer inquiries, issues, and escalations while anticipating potential challenges • Build customer relationships and act as a trusted advisor and customer advocate • Relay customer feedback to product and engineering teams for continuous improvement • Travel 35–40% of the time

🎯 Requirements

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively • Technically adept and able to grasp complex software concepts quickly • Empathetic and customer-centric mindset, committed to driving customer success • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals • Collaborative team player with the ability to work cross-functionally to achieve common objectives • A growth-oriented approach to AI • Experience with customer success platforms and tools • Familiarity with CRM and customer support software • Knowledge of online reputation management and customer feedback processes

🏖️ Benefits

• Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan • Bi-annual swag drops with cool Podium gear and apparel • Join the leaders in AI agents • Unlock career-defining growth • Build with world-class talent • Make a real impact on local businesses