Customer Success Associate

🕒 September 30

🇺🇸 United States – Remote

💵 $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.

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Renterra

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

📦 Logistics

🏭 Manufacturing

🏗️ Construction

Logistics • Manufacturing • Construction

Renterra is an all-in-one, cloud-based rental management platform built for equipment rental businesses, contractors, and fleet managers. It consolidates inventory management, scheduling and dispatch, quoting, bookings, payments and invoicing, integrated accounting, and AI-driven reporting, along with customer portals, a synced online storefront, mobile inspections, GPS tracking, eSignatures, and identity verification. Designed as a B2B SaaS solution, Renterra aims to grow revenue, streamline operations, protect assets, and simplify onboarding through integrations and guided support.

📋 Description

• Serve as a key point of contact for post-sale inquiries and technical concerns • Draft articles for publication on the Helpdesk to assist customers with frequently asked questions • Gather and relay customer feedback to the product development team for improvements • Work alongside sales, marketing, and product teams to align strategies and share customer insights • Ensure customers derive maximum value from the product and guide them on their journey to success • Help build a world-class customer success operation from the ground up

🎯 Requirements

• 1-2+ years of experience in a customer success role, ideally at a SaaS company • Exceptional communication and relationship-building skills • Proven ability to manage customer expectations and turn potential issues into wins • Ability to work autonomously and make key decisions on the fly • Experience building out articles for a knowledge base or Helpdesk • Must be willing to work from 9AM - 5PM PT M-F • Understanding of the equipment rental industry is a plus • Understanding of QuickBooks Online is a plus

🏖️ Benefits

• Competitive compensation • Health, dental, and vision insurance • An inclusive and supportive team culture • Opportunities for professional growth and advancement • The chance to make a meaningful impact on our business and in our customers' lives

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