Digital Incentives Customer Success Manager

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neptune Retail Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Neptune Retail Solutions is a leading marketing company that specializes in connecting consumers through every step of their shopping journey by integrating the largest in-store media, digital incentives, and digital out-of-home (DOOH) networks in North America. The company leverages its expansive network to offer unmatched growth by providing billions of exclusive consumer touchpoints and activations. With exclusive retailer access, flexible incentive formats, premium near-store inventory, and high-impact digital media, Neptune Retail Solutions offers services such as data-driven campaign strategies and creative design to drive consumer action and sales. Their proprietary technology platforms, like Polaris and the Promotions Intelligence Platform, ensure effective campaign planning, execution, and measurement.

📋 Description

• Advocate for customers and utilize subject matter experts to deliver thought leadership, insights, product recommendations, and new technology • Provide digital incentives operational and compliance-driven consulting and recommendations to clients, Sales, and Operations teams • Manage multiple digital incentive campaign launches, including campaign pipelines, timelines, and tasks • Create and manage digital incentive campaign contracts with Sales and Finance • Enforce Neptune rules and fees • Project manage digital incentives executional relationships with Sales teams, clients, and agencies • Assist clients with promotion onboarding, technical execution, program implementation, and first-tier technical troubleshooting • Ensure and maintain overall campaign quality • Track live campaigns and provide optimization and best practices to meet KPIs • Own basic end-of-campaign reporting and deliverables • Provide Finance and Client support for basic invoicing questions • Evaluate processes and seek continuous improvement ideas • Assist with special projects assigned by leadership

🎯 Requirements

• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience) • Minimum of 3 years’ experience in Campaign Management, Customer Success, or Account Management/Client Services • Experience dealing directly with internal business teams, vendors, clients and/or Sales Executives • Proven ability to manage complex projects to successful conclusion • Exceptional client service and collaboration skills • Ability to work with data and provide actionable campaign insights • Superior written and verbal communication skills • Ability to adapt and change with the needs of the business • Proven ability to establish and maintain strong Client partnerships • Excellent organizational skills and strong attention to detail • Strong time management skills; ability to work independently and multi-task in a changing environment • Ability to mitigate problems through first-tier troubleshooting and manage issues through resolution • Technical proficiency with Microsoft Office and reporting tools • Applicants must be able to work for any U.S. employer and not require sponsorship either now or in the future • Experience with Salesforce, JIRA, or similar tools is a plus • Experience working with Adult Beverage brands is a plus

🏖️ Benefits

• Remote work • Equal Opportunity Employer