Client Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Ventra Health is a healthcare revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, and collections services for hospitals, health systems, and physician practices across the U. S. Its offerings combine domain expertise and white‑glove client service with proprietary data and AI-powered platforms—vCision (AI & automation) and vSight (data & analytics)—to improve reimbursement, reduce denials, accelerate cash collections, and deliver measurable RCM performance improvements. Ventra emphasizes enterprise service delivery, provider education, compliance and coding audits, patient responsibility management, and payer strategy, serving thousands of providers and facilities nationwide.

📋 Description

• Serve as liaison between Ventra Health and clients for communication and information exchange • Manage all aspects of client accounts to maximize collections, provide contracted management services where applicable, and minimize problems • Work with patients, doctors, owners, practice managers, administrators, and other stakeholders to resolve escalated issues • Conduct face-to-face client meetings to review performance and ensure satisfaction • Serve as primary client point of contact and collaborate with internal teams on issue resolution and follow-up • Facilitate internal and external meetings, compile meeting materials, take minutes, and maintain Client Success documentation • Review operational workflow data and escalate incomplete or delayed steps • Prepare and review reports and ad hoc analyses • Analyze and monitor Client Success metrics, present client-specific reports, and use the issue escalation matrix to resolve concerns • Recommend process improvements based on data review • Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are used • Monitor or manage client payor contract negotiations and renewals with Managed Care and payor contracting resources • Manage or monitor client quality programs and compliance training • Assist with new client implementation • Oversee, mentor, and support the growth of assigned Client Success colleagues • Ensure compliance with applicable healthcare and security regulations and staff adherence • Perform special projects and other assigned duties

🎯 Requirements

• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least three to five years (3-5) in healthcare, revenue cycle management, or related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to deliver high quality service excellence with high attention to detail • Understand and comply with company policies and procedures • Proven strong leadership/management skills to manage, motivate, and set expectations with team members • Strong presentation development and delivery skills • Strong knowledge in RCM, accounting, and/or finance • Strong customer service and customer facing skills • Strong judgment skills and problem-solving skills • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills • Strong knowledge of Outlook and RCM software or equivalent workflow management software

🏖️ Benefits

• Performance-based incentive plan • Discretionary incentive bonus • Referral bonus • Remote work arrangement