Customer Success Manager

🔥 1 minute ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $63.7k - $79.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Bitsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

Bitsight is a global cyber risk management leader transforming how organizations manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Built on over a decade of market-leading innovation, Bitsight’s integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance and data analysis.

📋 Description

• Own the complete customer account lifecycle from post-sale through renewal and expansion • Manage 50 Tier 3-4 customer engagements per quarter or a scaled volume of 200+ accounts • Own customer success outcomes, account health, renewals, and expansion opportunities • Develop and execute strategic account plans aligned to customer objectives, security maturity, and use cases • Lead onboarding, operationalization, adoption, and maturity phases • Conduct outcome-based business reviews demonstrating Bitsight intelligence's impact on risk management and business goals • Build and maintain relationships with security directors, CISOs, risk leads, and other key stakeholders • Identify and develop expansion opportunities in partnership with sales • Proactively manage account health and intervene before churn risk escalates • Identify and communicate upsell, cross-sell, and renewal likelihood aligned with customer-defined goals • Collaborate across sales, support, and product teams

🎯 Requirements

• 2-7 years of relevant work experience in customer success, account management, solutions consulting, or a related B2B SaaS role • Deep familiarity with cybersecurity, risk management, or governance frameworks such as NIST and ISO • Proven track record managing customer renewals, retention, and expansion outcomes • Bachelor's degree or international equivalent • Strong executive communication and presentation skills • Ability to customize content for unique use cases • Advanced platform and program knowledge • Industry awareness of trends, competitive positioning, new technologies, and the threat landscape • Ability to use metrics to guide decisions, track progress, demonstrate value, and maintain CRM compliance

🏖️ Benefits

• Bonus or commission plan eligibility • Equity grant • Medical insurance • Dental insurance • Vision insurance • Paid parental leave • Flexible time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Tuition reimbursement • Reasonable accommodations for qualified individuals with disabilities or sincerely held religious beliefs • AI-assisted transcription during the interview process