Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pine Services Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pine Services Group is a long-term global holding company within Evergreen Services Group that partners with, acquires, and supports ERP and technology-enabled services businesses. It preserves the identity and independence of portfolio companies while providing financial clarity, strategic and operational support (recruiting, sales/marketing, infrastructure), and a peer community to drive sustainable, long-term growth for firms focused on ERP systems, business applications, and managed IT services.

📋 Description

• Manage a portfolio of large, complex inVESTED PRO clients as their primary point of contact • Hold regular business reviews with client leadership, including C-suite stakeholders, to review progress and set priorities • Translate client business needs into prioritized action plans for NetSuite consultants and developers • Track timelines, scope, and resourcing across multiple client workstreams simultaneously • Flag risks early, including low adoption, scope creep, stalled work, and renewal concerns, and implement response plans • Lead client escalations and difficult conversations through to resolution • Coordinate with delivery, support, and account teams to keep client work on schedule • Recommend optimizations, additional modules, and process improvements that help clients get more out of NetSuite

🎯 Requirements

• 5+ years in client success, account management, consulting, or another client-facing role • Functional background, ideally in operations • ERP experience as an end user, administrator, consultant, or project lead • Experience managing relationships with large or complex clients, including C-suite stakeholders • Strong project management and problem-solving skills • Proactive communication and consistent follow-through across teams • Comfort managing escalations and difficult client conversations • NetSuite experience (nice to have) • Business degree or business background (nice to have) • Experience in managed services, ERP support, or technology consulting (nice to have)

🏖️ Benefits

• Medical, dental, and vision coverage • Generous PTO and company-observed holidays • 401(k) with employer match • Professional development and room to grow as the practice expands • Long-term backing of Pine Services Group