Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tarık Dönmez

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

Recruitment

Tarık Dönmez is an İnsan Kaynakları Direktörü (HR Director) who focuses on finding, developing and aligning the right talent with organizational culture. He specializes in strategic human resources management, employee experience, leadership development, organizational efficiency, recruitment, payroll and team building. He emphasizes transparency, sustainability and innovative HR practices to prepare organizations for the changing world of work and aims to create environments where employees can realize their potential and pursue meaningful career paths.

📋 Description

• Own the post-sale relationship with a portfolio of customers • Build strong customer relationships and understand business goals and challenges • Help customers adopt and use the Linnworks platform to achieve measurable outcomes • Serve as a trusted point of contact throughout the customer lifecycle • Monitor account health, identify risks and opportunities, and partner with internal teams • Conduct regular customer check-ins, business reviews, and account health reviews • Build customer success plans focused on adoption, business outcomes, and value realization • Help customers use Linnworks functionality to improve operations • Monitor customer health, engagement, and platform usage • Track customer goals, actions, risks, and outcomes and maintain accurate records • Identify churn or dissatisfaction signals and develop action plans for renewals and retention • Identify expansion and cross-sell opportunities • Help customers understand the value and ROI received from Linnworks • Advocate for customers internally and share feedback with Product • Collaborate with Support and Engineering to resolve customer issues • Work cross-functionally with Sales, Account Management, Implementation, Product, and Support • Communicate with customers during challenges or escalations and drive issues toward resolution

🎯 Requirements

• 3–5 years of Customer Success experience within a SaaS or technology company • Experience independently managing a portfolio of customers throughout the post-sale lifecycle • Strong understanding of SaaS Customer Success fundamentals, including adoption, customer health, retention, renewals, and value realization • Proven ability to build strong relationships with multiple customer stakeholders • Experience conducting customer reviews and having value-focused conversations with customers • Ability to understand customer business challenges and connect those challenges to technology solutions • Strong problem-solving skills and ability to navigate customer issues involving multiple internal teams • Experience using AI tools and customer data to analyze trends, identify risks and opportunities, and improve workflows • Excellent written and verbal communication skills • Strong organization and time-management skills with ability to manage multiple customer priorities simultaneously • Collaborative approach and experience working cross-functionally with Sales, Product, Support, and other customer-facing teams • Proactive, customer-focused mindset • Experience working within eCommerce, retail technology, logistics, ERP, order management, inventory management, or another complex SaaS environment (nice to have) • Experience supporting customers using business-critical or operational software (nice to have) • Familiarity with eCommerce platforms, marketplaces, or the broader eCommerce technology ecosystem (nice to have) • Experience identifying expansion opportunities within an existing customer base (nice to have)

🏖️ Benefits

• 401(k) Plan with employer match • Generous medical, dental and vision plans • Flexible spending, dependent care, and health savings accounts • Short-Term and Long Term Disability • Life Insurance and AD&D Insurance • Health and Wellness Initiatives • Workplace Flexibility • 20 days Paid time off • 10 Company Holidays • 14 Sick Days • 2 Volunteer Days • Team Member Referral Program • Training and development opportunities • Clear paths for career progression • Tools and training required to become experts in their profession