Customer Success Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Own the post-onboarding customer relationship and guide customers toward sustained value realization and long-term success with the Boulevard platform • Own retention outcomes by monitoring account health and risk signals and executing contract renewals with data-driven judgment • Run structured check-ins, business reviews, and account planning for a Mid-Market book of business • Build and maintain trusted relationships with customer stakeholders • Surface customer feedback, trends, and risks internally to inform product and cross-functional action • Identify opportunities to increase product adoption and drive upsell/cross-sell • Serve as a go-to resource for newer CSMs on complex account situations and escalations • Work cross-functionally to strengthen customer experience and support Boulevard’s long-term growth

🎯 Requirements

• 3+ years managing a Mid-Market book of business, with demonstrated success in retention, renewals, and relationship management • Prior experience in the salon, spa, or wellness industry is a plus • Experience independently managing complex, multi-location accounts with minimal oversight • Ability to translate technical solutions for stakeholders with varying technical depth • Strong business acumen and ability to understand customer goals, identify risk early, and prioritize across a diverse, multi-location book of business • Effective EQ and clear, empathetic communication skills • Ability to manage competing priorities and evolving processes under ambiguity • Growth mindset and ability to drive expansion opportunities using customer context, usage data, and sound judgment • Skills in risk identification and escalation • Ability to analyze customer metrics and translate insights into clear, data-driven recommendations • Some experience mentoring or informally supporting newer CSMs, or clear interest in growing into that role

🏖️ Benefits

• Performance bonus eligibility • Equity participation for all full-time employees • Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage • Annual $1,200 HSA employer contribution for eligible plans • 100% covered dental, vision, life, and disability insurance • 12 weeks of fully paid U.S. parental leave • Flexible paid time off • 10 U.S. company holidays • Fully remote work • $200 home office setup allowance • $50 monthly WFH reimbursement • $200 quarterly Boulevard Bucks for well-being and industry connection • One Medical membership • Employee Assistant Program